Guru's Verification engine ensures consistency, confidence, and trust in the knowledge your organization shares. Learn more.

Knowledge Slash & Burn

What: Knowledge Slash & Burn (or "Konmari", or "Quick Audit")

No seriously, what?: It's like an audit but it can be done in a 60-minute meeting.

Why: Your team knows they have a knowledge clutter problem and would like to get rid of a lot of cards now, but don't know where to start.


Goals:

  • Improve search by archiving cards that people don't use or don't trust

  • Identify patterns in the waste to propose new governance rules

Steps:

  1. Run each Card Manager filter (listed below)

  2. Discuss what patterns you observe in this knowledge

  3. Decide what action to take on the cards: Archive, Reassign, or Leave

  4. For everything you don't Archive, write down a plan to Improve that knowledge

Card Manager Filters:

  1. Unused Knowledge:
    Last Viewed > More than > 365 Days Ago

  2. Untrusted Knowledge:
    Trust State > is > Untrusted AND
    Last Verified Date > more than > 90 Days Ago

  3. Can't-Get-Trusted Knowledge:
    Verifer > has no Verifier OR name of a person who has left the company

  4. Static Knowledge:
    Last Modified Date > more than > 365 Days Ago

  5. Ghost Knowledge:
    Last Modified By > is > [someone who no longer works here] OR
    Last Verified By > is > [someone who no longer works here]

Recommended Next Step:

  • Use the patterns and learnings you uncover to start a complete audit or prepare for a governance workshop.

  • Survey a sample of users a week after this. Are they having an easier time finding knowledge?