Customer Award Ceremony
Purpose & Goal
Celebrate all the folks at a company who make the outcomes of Guru possible - knowledge that's trusted, accessible & evolving as well as reps/agents who feel empowered, self-sufficient & confident.
Goal being that they feel recognized for the hard (and often thankless) work that they do everyday to help out their team.
Creating the awards
As you pull the numbers to decide the winners, keep these things in mind:
Spread the wealth: We should celebrate the most amount of people so if there was a duplicate name (person won more than one category) you can give the award to the next highest person
Verify winners: Work with your team to make sure everyone on the list still works there/makes sense.
Agree on timeline: Are you pulling data for the last year? 6 months?
Step 1: Pull the names
Award: | How to pull the data: | Number of winners: |
Title: Master of the Guruniverse | Make sure you have access to all of the Collections in your account (unless you want to exclude certain Collections from the Awards). | 3 |
Title: Card Conqueror | If there's a new hire Group in your customer's account, you can use that to see which new hires are leveraging Guru consistently from day 1. If there isn't a clear list, ask your team for one. | 3 |
Title: Sherlock Holmes Award | Go to Analytics in your account > specify the time frame (filter accordingly) > User tab > In the User Views widget, click "Card Viewed" so it sorts the data in descending order. Pull the top 3 names. | 3 |
Title: Xerox award | Go to Analytics in your account > specify the time frame (filter accordingly) > User tab > In the User Views widget, click "Card Copied" so it sorts the data in descending order. Pull the top 3 names. | 2 |
Title: MVP - Most Verifier Player | This one's a little more manual since trust state doesn't export. But it's worth it :) | 3 |
Title: Guroofiest | Go to Analytics in their account > specify the time frame (filter accordingly) > Overview tab > Searches Not Producing Results. | 3 |
Title: Guru, but make it fashion. | Go to Card Manager in your account > set the filter "Creation Date" based on what you decided upon > click "Viewed" so it sorts the results in descending order. | 1 |
Title: Most likely to ask “Did you Guru it?” | Ask your team organizers for this one - its qualitative since you can't see their Slack/internal messages. | 1 |
Title: HashTAG - amazing | This one was also pretty manual - I went through Folders in their account to see where Tags were used consistently (and in a recommended amount). If you want to get an idea of where to start, you can go into Team Settings > Tag Manager and see what departments seem to be more organized and then dig specifically into that content. | 1-3 |
Title: Shoulder tap destroyer | You can reuse the pivot table you made for the MVP award to see who's the verifier on the most Cards. For this award, the trust score of those Cards doesn't matter - this is really a SME award. | 3 |
Title: MacGyver Award | Using the exported Cards, this time make a pivot table of the folks who last modified the Cards. You can delete all columns except "Title" and "Last Modified By." Once you have the folks who have modified the most number of unique Cards, take the names down. | 3 |
Title: The Regina George(s) | Go to Card Manager in their account > Saved Filters > Most Favorited. This will automatically pull up Cards that have been favorited at least 5 times. Based on the account, change this number until you get 3 unique authors. | 3 |
Step 2: Make the awards
You've pulled the data! 🎉Now you can make the Awards. Make a copy of this slide deck (they're each individual awards) and fill in the proper names - the winners & your name. Print them out (try to find nicer paper) and make sure to print single-sided. Or, if this is virtual, make individual PDFs to send to folks.
Step 3: Make the deck
You're almost there! For the actual ceremony, customize this deck. Work with your team to figure out the logistics - will you have a mic? What time will it be held? Is the whole company invited? How is word getting out?
NOTE: To make the ceremony more interactive (and give more chances for winning!) pull the answers for the Q&A as well.