TELUS Health: Employee Assistance Program (EAP)
What is an EAP?
TELUS Health EAP (previously known as LifeWorks) provides you and your family with immediate and confidential help for work, health, or life concerns. It is available anytime and anywhere.
The program is a confidential and voluntary support service that can help you and your family:
- Support wellbeing: Stress, mental health concerns, grief and loss, crisis situations.
- Manage relationships and family: Communication, separation/divorce, parenting.
- Deal with workplace challenges: Stress, performance, work-life balance.
- Tackle addictions: Alcohol, drugs, smoking cessation, gambling.
- Find child and elder care resources: Child care, schooling, nursing/retirement homes.
- Get legal advice: Family law, separation/divorce, custody
- Financial helpline support: Debt management, bankruptcy, retirement.
You and your immediate family members (as defined in your employee benefits plan) can access immediate and confidential support in a way that is most suited to your preferences, comfort level, and lifestyle.
There is no cost to use the EAP. This benefit is provided to you by Thinkific, and can include a series of sessions with a professional. If you need more specialized or longer-term support, their team of experts can suggest an appropriate specialist or service that is best suited to your needs, which may be covered by your benefits plan.
Feel supported, connected and rewarded every single day with expert advice, recommendations, and referrals from a confidential EAP, and convenient access to online resources, tools, and exclusive perks and special offers.
How do I sign up?
- You will receive an email invitation in your Thinkific inbox from LifeWorks/Telus Health (notifications@lifeworks.com)
- Click the 'Join Now' link in your email to create your TELUS Health account
- Download the free TELUS Health One mobile app from the Apple App Store or Google Play Store on your smartphone or visit TELUS Health One on your browser
How can I access EAP services?
Access your TELUS Health EAP any time, 24/7/365, by calling 1-844-880-9142 toll free, or connect online by visiting TELUS Health One or through the mobile app.
When you contact TELUS Health, be prepared to give your name and employer's name (Thinkific). Your information will be kept confidential. You will be connected with a professional advisor for expert advice, strategies, and next steps. Arrange with the advisor about how, when, and where you want to be contacted if follow-up is required.
Who can use the EAP?
TELUS Health EAP is available to you as a Thinkific employee, as well as to your spouse/partner and dependents.
How can my family access EAP services?
- Login to your TELUS Health account online or via the mobile app
- Access your Profile by clicking on the account icon located in the top right corner of the page
- Click Family and select Invite Family Members to invite up to 5 dependents to join you on the platform
- Click Send Invitation
- Your family can now access TELUS Health EAP by calling 1-844-880-9142 toll free, or connect online by visiting TELUS Health One or through the mobile app
Why would I contact my EAP?
TELUS Health EAP can provide support and resources to help you find answers to questions related to work, life, health, family, or money. You can contact TELUS Health for support with any issue, challenge, or concern. Consultants are available 24/7.
Who pays for the EAP?
TELUS Health EAP is available at no additional cost to you. Thinkific provides this program as a benefit to support you and your family's wellbeing.
What are the qualifications of EAP counsellors?
Every counselling professional has a Post Graduate Diploma in Counselling or Psychotherapy. They must have a minimum of three years post-diploma clinical experience, preferably with EAP experience, and at least 1,000 hours of professional counselling experience.
Potential candidates undergo an intensive recruitment and screening process, which includes several interviews. Candidates must provide proof of qualifications and liability insurance, which are primary source verified. All candidates are members of a professional body and are bound by the code of ethics, complaint investigation process and disciplinary sanctions within their own associations. Counsellors need to be registered with the Information Commissionaires Office.
Minimum requirements are:
- Post Graduate Diploma in Counselling or Psychotherapy
- Three years of post-Diploma level clinical experience
- Successful completion of an intensive screening process with reference checks
- Ongoing proof of active liability insurance
- Member of a professional body, e.g. BACP, BABCP
How many counselling sessions can I expect?
TELUS Health EAP's counselling model is short-term and solution-focused. The number of sessions provided is based on what is deemed clinically appropriate. In the event that your concern is ongoing in nature, your counsellor will discuss with you the appropriateness of a referral to a community resource outside the EAP and will work with you to access this longterm support.
Is my EAP confidential?
Yes. TELUS Health takes the utmost care to protect the identity of anyone who uses their services. The only exceptions to confidentiality include those governed by law, i.e., they are required to release documents under court subpoena, and they have a duty to intervene and report if a consultant or counsellor deems an individual to be at imminent risk of harm to self or others.
Do I need to submit a claim after an appointment?
Since the service is free, there is no need to submit claims after appointments.
Where can I find support and wellness resources?
Login to your TELUS Health account and navigate to the Support & Resources tab to find a multitude of different resources such as articles, audio, videos and quick links on the following topics: Family, Health, Life, Money and Work. Additionally, you can navigate to the Wellbeing tab to access information and assessments relating to overall wellness designed to keep you happy and healthy.
Where do I find perks and savings?
Enjoy exclusive savings on everyday essentials, travel and key life events from a number of different retailers, rebates on gift card purchases, in-store and online discounts as well as cash back offers that are paid directly to your wallet.
Login to your TELUS Health account and navigate to the Perks tab to learn more about savings, gift cards and cash back.