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Return Items (Credit Cards/ *Some* Debit cards)

To return/refund an amount back into a Customers Credit Card (Debit cards are not permitted)

Optional: Select a customer

Then type in an amount into the POS -> select Return Items on your register function buttons

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After, Select a department or product that will be returned

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Click Total and then Select the Credit Card button (or VISA/MasterCard/etc..)

Another pop up will appear where you will select the transaction that is being returned. Dates can be adjusted to locate the initial sale.

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If the process returns a Success message, it completed correctly. If they receive an error, the credit card may need to be manually entered. An error returning to a debit card will also occur, at this point.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.