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Intercom: Inbox Information & Quick Links

When you have a conversation open in the chat view, you can see additional information on the right hand side. You can adjust what data you want to see and in what order.

Customer Data

If any important data is missing, please reach out to elias@drivekyte.com via Slack or Email, and we will try to add!

Bildschirmfoto 2023-04-17 um 13.17.45.png

Recents Events

Here you can see recents user events and it's meta data. Those events include, all stripe events, booking events and user events (from the event log in FT) as well as Trip Flow Events. The most recent event will show on top:

Recent Events.png

Stripe

Here you can see recent charges (with even more details than in the 'Recent Event' section above), and also open the customer in Stripe:

Quick Links

Open the User Page and the User Bookings List in Fleet Tool:

Quick Links.png

Note: You can also open the User Page in Intercom, by hovering over the User Icon and then click on the full name:

Open user in Intercom.png

This will bring you to the User Page in Intercom:

Intercom user Page.png

Recent Conversations

To see recent conversations, either open the Intercom User Page (screenshot above), or check out 'recent conversations' from the inbox:

Recent Conversations.png

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