ServiceNow Specializations

Category

Subcategory

Certification

ITSM

[ IT Service Management ]

• Incident Management
• Problem Management
• Knowledge Management
• Change Management
• Request Management
• Service Catalogs

CIS - ITSM
ITIL

ITOM

[ IT Operations Management ]

• CMDB
• Discovery
• Service Mapping
• Event Management
• Certificate management and Governance

CIS - Discovery
CIS - Service Mapping
CIS - Event Management
CIS – Cloud Management

Micro-Certification - Configure the CMDB

Micro-Certification - CMDB Health

ITBM

[ IT Business Management ]

• PPM (Project Portfolio Management)
• Innovation Management
• Demand Management
• Resource Management
• Roadmap Planning
• Scenario Planning
• Mobile Applications1

• Scaled Agile Framework (SAFe)
• Agile Development2
• APM (Application Portfolio Management)

CIS - PPM
CIS - APM
CIS - Financial Management

Micro-Certification - Agile and Test Management

Micro-Certification – Agile and Test Management Implementation

Micro–Certification – Application Portfolio Management

SecOps

[ Security Operations ]

• Vulnerability Response
• Security Incident Response
• Threat Intelligence
• Trusted Circles

CIS - Vulnerability Response

CIS - Security Incident Response

GRC

[ Governance Risk Compliance ]

• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk management

CIS – Risk and Compliance

CIS - Vendor Risk Management

ITAM

[ IT Asset Management ]

• HAM (Hardware Asset Management)
• SAM (Software Asset Management)
• Asset Onboarding and Offboarding
• Saas License Management

CIS - Software Asset Management

Micro–Certification – Asset Models Management

HRSD

[ Human Resources Service Delivery ]

• Employee Center
• Onboarding and Transitions
• Employee Relations
• Employee Document Management
• HR Case Management

CIS – Human Resources

Micro–Certification – Enterprise Onboarding and Transitions

CSM

[ Customer Service Management ]

• Customer Case Management
• Order Management
• Field Service Management
• Customer Project Management
• Communities

CIS - Customer Service Management

CIS – Field Service Management

Micro–Certification – CSM with Service Management for Implementers

ATF

[Automated Test Framework]

• Test Suites
• Test cases

Micro–Certification - Automated Test Framework

Service Portal

• Widgets
• Pages
• Angular JS

Micro–Certification – Service Portal

Integrations

• REST API
• SOAP API
• JDBC
• Integration Hub
• Orchestration

Custom/Scoped applications

• custom app
• scoped app

Performance Analytics

• KPI's
• Indicators
• Data collection Jobs

CAS – Performance Analytics

Micro–Certification – Performance Analytics

TSM

[Telecommunication Service management]

• Order Management (OMT)
• Assurance Management
• TMF
• TSOM

FSO
[Financial Services Operations]

• Card Operations

• Complaint Management
• Customer Lifecycle Operations
• Deposit Operations
• Loan Operations
• Payment Operations
• Property and Casualty Insurance Servicing
• Life Insurance Servicing
• Insurance Claims
• Treasury Operations
• Document Management
• Document Processor

FSM

[Field Service Management]

• Capacity and Reservations Management

• Emergency Exposure Management
• Contractor Management
• Inventory Management
• Planned Work Management

Procurement Operations

• Procurement Service Management
• Supplier LifeCycle Management