ServiceNow Specializations
Below are the most common ServiceNow Specializations along with related Certifications.
Category | Subcategory | Certification |
ITSM [ IT Service Management ] |
| CIS - ITSM |
ITOM [ IT Operations Management ] |
| CIS - Discovery Micro-Certification - Configure the CMDB Micro-Certification - CMDB Health |
ITBM [ IT Business Management ] |
| CIS - PPM Micro-Certification - Agile and Test Management Micro-Certification – Agile and Test Management Implementation Micro–Certification – Application Portfolio Management |
SecOps [ Security Operations ] |
| CIS - Vulnerability Response CIS - Security Incident Response |
GRC [ Governance Risk Compliance ] |
| CIS – Risk and Compliance CIS - Vendor Risk Management |
ITAM [ IT Asset Management ] |
| CIS - Software Asset Management Micro–Certification – Asset Models Management |
HRSD [ Human Resources Service Delivery ] |
| CIS – Human Resources Micro–Certification – Enterprise Onboarding and Transitions |
CSM [ Customer Service Management ] |
| CIS - Customer Service Management CIS – Field Service Management Micro–Certification – CSM with Service Management for Implementers |
ATF [Automated Test Framework] |
| Micro–Certification - Automated Test Framework |
Service Portal |
| Micro–Certification – Service Portal |
Integrations |
| |
Custom/Scoped applications |
| |
Performance Analytics |
| CAS – Performance Analytics Micro–Certification – Performance Analytics |
TSM [Telecommunication Service management] |
| |
FSO |
| |
FSM [Field Service Management] |
| |
Procurement Operations |
|
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