GoRev Faxing Module
It's healthcare! Faxing won't be eliminated until 2075. This guide will walk you through the setup process and where throughout GoRev faxing can be utilized.
Setting up WestFax
GoRev supports faxing integration with WestFax. You must select the HIPAA 1500 or higher package in order to integrate via API. Once completed, submit a ticket to the GoRev team and we will reach out to help complete your configuration within GoRev.
HIPAA Compliant Fax Services | Secure Faxing Solutions | WestFax
Inbound Fax Management
Inbound Fax Management can be accessed in either Billing Modules Fax Inbox or within Clinic Modules Clinical Fax Inbox. Common inbound billing faxes are correspondence received from insurance carriers. Common inbound clinical faxes are physician orders, admit requests, and other healthcare to healthcare entity transmissions.
Click the Fax Settings 
As faxes are received they will show up in the Inbound Fax Management UI.
Click Send to Posting Workflow and the fax will have a copy routed into the Posting Workflow. It will be placed into Ready For Posting. Specify a Description and amount (optional).
Same functionality exists to route a fax to the Data Entry Workflow system within GoRev.
Clicking the Edit Category button will open a lookup list editor. This will allow you to set automatic categorization of inbound faxes based on phone number. This can be very useful for you to set specific phone numbers you are receiving faxes from up as a Client Name, a type of fax (orders, scheduling requests, etc).
Setting this up will then cause all inbound faxes from configured numbers to populate the category you specified here:
Click the Edit Fax Routes and you will be shown a list of phone numbers you have received faxes from. You can then right click on each and specify one of 4 options:
Fax Management = The fax will show in Billing and Clinical inbound fax UI's
Data Entry = The fax will be automatically routed to Data Entry Workflow
Posting Workflow = The fax will be automatically routed to Posting Workflow
Blocked = Faxes from this number will be blocked and will not be shown in any UI
Clicking View PDF will present the below window.
Faxing outbound laboratory results
Adding a Result Delivery Fax to any location will cause the GoRev system to automatically fax approved lab results to the number for any specimen ordered under the location.
Access Admin --> Configurations --> Locations and specify the location's fax number here:
It can take anywhere from 5 minutes to 60 minutes to deliver a fax depending on infrastructure on both sides. As soon as a fax is delivered you will see the specimen's status update to Complete as shown below.
Right clicking on any specimen and clicking Delivery Status
The below window will appear. Status of Complete indicates the fax was received. Any other status indicates an issue ocurred. You can reattempt any failed faxes by clicking the Deliver Again button.
Faxing Print Services Generated Forms
Dynamically generated print services forms can be faxed by checking on any number of forms and clicking the Transfer button.
Then click Send Fax
Specify the Fax Number you wish to send the fax to. Specifying the Recipient Name/Fax Subject is optional and if specified will update the cover page contents. Click Send Fax to complete.
Faxing from Patient Overview
Right click any document in File Management and click Transfer File.
Then click Send Fax
Specify the Fax Number you wish to send the fax to. Specifying the Recipient Name/Fax Subject is optional and if specified will update the cover page contents. Click Send Fax to complete.
Faxing within the new Appeal Management Module
If you need to prepare an appeal packet containing multiple forms and documents utilize the Appeal Management Module.
Within it you can fax your entire appeal packet here:
GoRev Support Team
If you have any questions, concerns, or problems regarding this GoRev Tutorial, please contact the GoRev Support Team by submitting an IT Support Ticket, by phone at 1-(317)-794-3900, and/or by email at ask@gorev.com.
Note: If possible, always submit an IT Support Ticket detailing any problem that you are experiencing within GoRev. This will give GoRev Support Agents access to additional information that will help expedite the resolution of your issue. If you are unsure how to submit an IT Support Ticket in GoRev, please see theIT Support Ticket Creation for assistance.