Flexcar Customer Promotions [Promo Codes]
LET'S FLEX SOME CUSTOMER PROMOS!
Customer Promotions or Promo Codes can be something that a Customer gets notified about in order to incentivize them into placing an order with us so it's important that we understand what they are and what role we play in it so below we'll break it down for you!
THE PURPOSE 💖
Alright, imagine you're walking into a candy store, and you see two signs. One says, "Buy One Get One Free" and the other says, "Regular Price." Which candy are you more likely to buy? Probably the one with the deal, right? That's kind of what customer promotions are like for businesses.
Customer promotions are important because they help attract people to buy a company's products or services. Think of them as special offers or discounts that make customers feel like they're getting a good deal. These promotions can be anything from "Buy One Get One Free" to "20% Off Today Only."
Overall, Customer promotions are important for businesses because they attract customers, boost sales, clear inventory, build loyalty, and give a competitive edge by offering special deals and discounts.
UNIQUE PROMO CODES 🤩
You might be asking what a "unique" promo code is 🤔 well put simply, they are promo codes unique to a specific Customer and their code is ONLY intended for them.
Unlike the promo codes you see in the table below 👇where the code is the same for every Customer targeted in that particular campaign, ie EMAIL100, unique promo codes will always be different per Customer.
As a general rule we do NOT retroactively apply referral or promo codes.
NOTE: If a Customer forgets to add the code during their initial order, they can cancel and place a new order and add the code then.
CARE TROUBLESHOOTING PROCEDURE 😵💫
For when Customers call in to claim that their promo code is NOT working and are requesting assistance from Care:
- Customer claims promo code isn't working.
- Care confirms with Customer it's not user error and remind them it's case sensitive.
- IF Customer still insists it's not working, please escalate to Tier 2 so they can escalate to #care-support-triage Slack channel and tag John Buschini so that he can regenerate a new code, if needed.
- Tier 2 will set a follow-up date for the same day as the escalation to ensure quick resolution.
NOTE: For Tier 2/Supervisors, please escalate these cases quickly in the #care-support-triage Slack channel as the Customer will be in the middle of checkout and will be unable to process their order until we resolve their issue.
ACTIVE CUSTOMER PROMOTIONS 🤩
Below you will find a table of ALL of our Active Customer Promotions, their assigned promo codes, the details of the promotion, how long it will run, etc.
PROMO NAME 🥸 | OFFER DETAILS 📝 | OUR GOAL ✨ | DURATION 📆 | TARGET AUDIENCE / ELIGIBLE CUSTOMERS 🎯 | MESSAGING 💌 |
New Customer - 100 Free Miles Promo | Customers signing up for the first time may receive 100 free miles when they enter a code. These codes are distributed via marketing channels including: radio, facebook, instagram, tiktok, email, and SMS. Top codes include:
| Incentivize customers to place their first order. Help customers overcome some of the typical friction / hesitation that comes with placing a first order with a brand. | Indefinitely | Customers placing their 1st order. These codes will not work for previous customers who are returning. | Example: "Claim your 100 free miles at checkout with the code: EMAIL100" |
New Customer - 200 Free Miles Promo | Customers signing up for the first time may receive 200 free miles when they enter a code. This code is distributed via marketing channels including Email, SMS, Push Notifications. The customer is targeted with this promotion if they pass the credit check screen, but ultimately do not make a purchase. New Code: SMCFLXP (Active) | Incentivize high-intent customers to place their first order. Help customers overcome some of the typical friction / hesitation that comes with placing a first order with a brand. | Indefinitely | Customers placing their first order, who get through the credit check screen during checkout but do not complete purchase. | |
Hub Pickup Miles | Pickup your Flexcar at our hub location(s) and receive a 50 mile credit upon pickup | Incentivize customers to leverage the Hub locations and minimize our operational costs | Launch: 1/31/23 | Any order pickup (does NOT apply to swaps) |
