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How do I process Cut Offs?

Please follow the instructions below when needing to process cut offs and add the cut off fee.

Enter into the Utility Billing Module > Processes > Penalties, Notices and Cut Offs > Print Cut Off List

Information to enter on Page 1:

Enter Routes to Include (may leave blank if processing an entire cycle)
Enter Cycle Number
Enter or Omit Districts (if applicable)
Enter the minimum amount to cut off: (choose only one)
Enter Total Due (for the current bill not paid)
30 plus days due (for bills that are unpaid 30 days past the due date)
60 plus days due (for bills that are unpaid 60 days past the due date)
90 plus days due (for bills that are unpaid 90 days past the due date)
Enter the Start Date = Today’s Date
List Type = Report Only (Must select report only for initial run to verify the report. Once the report is verified, Select “Cut Off” to add fees and status to the accounts)

Information to enter on Page 2

Late code month to process: This will auto populate
Exclude Accounts with extensions or payouts: Select yes or no

All options below are how you want to print the report and door tags

Sort report by account number or name
Print reading sequence list?
Print late codes on report?
Class code to omit or include only: enter class code
Include only or omit class code
Print door tags?
Number of door tags per page
Door tag fee
Print expanded or condensed list?
Print totals or arrears on condensed list?

Once you have ran the report and verified the customers are correct. Repeat the steps and enter information on page 1 and 2 respectively.

Information to enter on Cut Off Fee page:

Add cut off fee?: Change to Yes once you are ready to add fees and have verified the report
Service Code: Enter the service code for cut offs
Cut off fee amount: enter the amount that each account will receive
Continue to enter remaining information (if applicable)

Note: Some of the information for the print cut off list process can be defaulted for you. Please speak with an Opengov Application Support Specialist to update your information if you desire to have these fields defaulted.

Once you have entered all your information and select submit. Be sure to verify a few accounts to see that the account has been updated and shows the fee on the transaction history screen.

Version 1

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