Condition | What it is | Form & Inquiry Type |
Partial Defect | - repairable
- can still be used
- insignificant issues that don’t affect the function or form of the item | Product > Defect |
True Defect | - can't be worn
- unusable, unrepairable
- permanent stains
- holes
- broken stitches
- unraveled seams
- adversely affect the function, performance or appearance of a product | Product > Defect |
Longevity | - worn out
- pilling
- overused | Product > General Product Feedback |
Quality | - based on customer's standard
- not the same with other brands
- too thin/thick
- irregular sizing | Product > General Product Feedback
Product > Quality
Returns > Quality
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