Template: Holiday Shipping and Logistics
Highlight shipping deadlines and logistics.
Example:
What's the last day i can order to get my items by christmas eve?
In order to receive items by Christmas Eve, you must order by 12/19/20 if not using overnight shipping.
How much does overnight shipping cost?
We offer overnight shipping at a cost of $50 per order.
usps/fedex/ups has my package but hasn't delivered it yet. Can i get a refund?
Unfortunately, we are unable to control the delivery process and are unable to offer you a refund.
Escalation: My item has been with usps/fedex/ups for over 3 weeks and did not arrive in time for christmas. Can I get a refund?
I'm SO sorry to hear about this! Unfortunately, I can't offer you a refund but I can offer you store credit and free overnight shipping for your next 2 orders. If the package does arrive, feel free to keep it!