How to record your screen
About Screen Recordings 💡
Think screenshot, but video! Some devices offer built-in ways to record your screen, whereas others may require using a 3rd party application. In this article, we’ll review your options for recording the screen on your devices.
Why our team requires a recording 👀
A screen recording will capture everything happening on your device’s screen. A recording helps us understand your exact issue quickly and easily and will mean that we can work on resolving it faster.
This is especially useful when our team cannot replicate your issue or want to learn more about your workflow leading up to a problem.
How to Record your Screen on...
PC/Windows/Mac:
You can use any recording software program you feel comfortable with. Two free programs we use are Loom or Screencast
Before you start recording, make sure you remember all the steps you took to reach your issue and after. This will help our team look into the issue further and replicate it.
Using Loom | Using Screencast | Using Quicktime Player (only on Mac) |
- Install the Loom Chrome extension here.
- Select Screen Only to record just your screen.
- Once you’re ready click Start Recording.
- Replicate your issue.
- To end the recording, click the square red button on the menu in the lower-left corner of your screen.
- A link to your video will be copied to your clipboard, and your video will open in your browser, where you can view, edit, and share.
| - Download Screencast here.
- Once downloaded and installed, Open Screencast on your computer.
- It may direct you back to the Screencast webpage. Click on Launch Free Recorder
- You should see a rectangle of dotted lines appear. Click and drag the corners of this rectangle until it covers your browser window.
- Click on the red Rec button to start recording.
- Replicate your issue.
- Once finished, click on the pause button ⏸ and click Done.
- You can save the Screen recording to your computer or upload to Google Drive and share via a link.
| - From your Applications folder, open the Quicktime Player application.
- Click on File > New Screen Recording from the menu bar.
- This will open a menu that will provide you options to screenshot or record your screen. The Screen Recording options are on the right.
 - You can choose to record your Entire Screen or Record a Select Portion (If you use a Selected Portion, please ensure the entire browser window is selected).
- Replicate your issue.
- Once you are finished recording,click on the Stop button
 in the menu bar in the top right. - A thumbnail of the Screen recording will appear on the bottom right corner of your screen. Click on the thumbnail and click Done.
|
Mobile:
iOS Device | Android |
- Open the Control Centre on your device
- Tap the Record button on your device, then wait for the three-second countdown.
- Go into the Later mobile app and replicate the issue
- To stop recording, swipe down from the top right corner to open the Control Center, then tap the red Record button red record icon. Or tap the red status bar at the top of your screen and tap Stop.
- The Screen recording will be saved in your Photo Library
Note: Here is a help guide from Apple if you're unsure | - Swipe down twice from the top of your screen.
- Tap Screen record
- You might need to swipe right to find it.
- If it's not there, tap Edit and drag Screen record to your Quick Settings.
- Choose what you want to record and tap Start. The recording begins after the countdown.
- Go into the Later mobile app and replicate the issue
- To stop recording, swipe down from the top of the screen and tap on
The recording will be saved to your media storage.
Note: The steps for recording your screen on an Android device can vary a little, but generally, the process above should work on your device. |