How to enable customers on the Cut Off List to make online payments?
Purpose: To allow or not allow access to your online instance for Customers that are on the Cut Off List?
Path: Utility Billing > Processes > Penalties, Notices and Cut Offs > Credit Card Payment Controls > Cycle Controls
Select the Cycle and “U” to update on the toolbar or you may right click on the cycle and select “Update”
- Allow payment for Cycle = Yes
- Allow Payment for Cutoff = “Yes – If your customers are able to make payments online when their account is on the list for Cutoff. Select “No” – if your customers are not allowed to access their online account while on the list for Cutoff.
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