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How to enable customers on the Cut Off List to make online payments?

Purpose: To allow or not allow access to your online instance for Customers that are on the Cut Off List?

Path: Utility Billing > Processes > Penalties, Notices and Cut Offs > Credit Card Payment Controls > Cycle Controls

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Select the Cycle and “U” to update on the toolbar or you may right click on the cycle and select “Update”

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  • Allow payment for Cycle = Yes
  • Allow Payment for Cutoff = “Yes – If your customers are able to make payments online when their account is on the list for Cutoff. Select “No” – if your customers are not allowed to access their online account while on the list for Cutoff.

Select Submit

Version 1

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