Review this Card to check your Collection health. To make maintenance easier, consider:
Setting up automated Guru workflows with Zapier or Workato (i.e., Send Trust Score updates to Slack or Create tasks for unverified Cards in project management software)
Saving a Card Manager filter to easily review your collection
Scheduling Guru analytics reports to get insights about your collection
Share best practices and ideas that have helped you in our Knowledge Council Slack channel. Refer back to our Knowledge Council Charter as needed.
Verify your own Cards
Are there any unverified Cards?
If a Card is unverified:
Click to see the verification of the card via the !
Check the verifier: Who is the verifier of the card and is that person still the correct subject matter expert?
If the verifier is correct, check in with them and understand what support they need to verify their cards in a timely manner
If the verifier is incorrect, reassign it to the expert in your respective collection
If you’re unsure who should verify the card, use Card commenting to communicate with the author, expert, or new verifier to get everyone on the same page
Check the content of the Card: If the verifier is correct (and it's you!)—review the content. Is everything in this Card still up to date and accurate? Do you need to edit certain parts of the Card?
Check out the verification interval. If the knowledge on the Card is evergreen and doesn't change often (i.e. your grandma's fave lentil soup recipe) you can adjust the interval to a longer time (this will automatically verify the card).
Are people viewing this card? Click into the Details tab of the card to check the views. If no one's viewing this Card, consider archiving it.
Check for Cards not on a Board in Card Manager—decide if it makes sense to put them on a Board
Ensure there is no duplicate content by using Duplicate Detection.
Use Tag Manager to check for new/uncategorized Tags
Review Most Popular Cards and advertise to the team (post in Slack or use Knowledge Alerts)
Celebrate top Card users in Slack
Walk through your Collection experience—Does the Board structure in your Collection make sense for someone viewing your collection for the first time?
Are the subject matter experts who author in your collection in the appropriate Guru group?
Is there private knowledge that other groups need to access? If so, adjust Board permissions
Look at Guru Search Analytics, specifically searches producing no results. Is there a Card that could be created based on these gaps?
Assign Authors to create content to fill these gaps