Order Detail Page

From the Orders page, under the Ref No. column, clicking on any line allows you go into the order detail page.

• You can create a new order from the same site address, by clicking on Add a new order to the same site
  
• Right-hand side section allows you to see the job status change (critical ones only), documents and correspondence.
• ⚠️If the order was not made via the online portal, you will only be able to check limited information, and no uploaded documents section will be empty.

Timeline

The Timeline provides a chronological record of all updates and activities related to your project.

• Each entry in the timeline represents a key update or action taken on your order.
• Updates are displayed in order, with the most recent activity shown at the top.
• This feature allows you to track the progress of your project and review the history at any time.

Documents

The Documents tab displays all files that have been uploaded or issued for your job.

1. Select the Documents tab.

1. Use the Type dropdown menu to switch between different categories of documents.
• For example, you may view issued reports, uploaded files, or other document types relevant to your job.
2. Click on a document to open or download it.
1. If you are having problems accessing the files, please ensure you have read this section with details about our Cloud Storage - Box.

This feature allows you to easily access all project-related files in one place.

Correspondence

The Correspondence function allows you to communicate directly with Intrax staff regarding your order.

1. Select the Correspondence tab.

1. In the message box provided, type your message.
2. Click Send.
• The relevant Intrax employee will be notified of your message.
3. To reply to a message you’ve received, make sure to click the reply arrow above the message.
• This ensures that your response is sent to the correct recipient and that they are notified.