Provisioning Poly Edge B devices to Dialpad

Dialpad is proud to support Polycom desk phones, both with and without Obi firmware. The Poly Edge B family delivers a full-featured Dialpad experience on Obi firmware in an affordable offering.

Let's go over how to configure Edge B devices to Dialpad.

Edge B devices use a different Obi firmware than their VVX Obi Edition counterparts. The current supported Edge B Firmware is version 1.0.2

💡 Note

For these steps to work, your Polycom phone must be on the list of Supported Desk Phones and use the listed firmware version.

Factory Reset (If your Edge B model is new, you can skip this step)

Before provisioning your device to Dialpad, we strongly recommend you Factory Reset (also known as a hard reset) your device to ensure any previous configuration does not interfere with your Dialpad service. Don’t worry, it won’t remove the device’s operating system, it will just set everything back to the original settings.

Factory Resets can be done from the browser, or from the device.

Let’s go over each method.

Factory reset from a browser:

Open a browser to display the Poly Obi-Edition phone’s web interface

• Navigate to System Management
• Navigate to Device Update

• Navigate to Reset Configuration at the bottom of the page
• Select Reset then OK to confirm the operation

Factory reset from a phone:

• Press the Home button on your device
• Use the directional arrows to select Settings

• Press the OK button
• Press Factory Reset softkey (FctRst)
• Enter the Admin Password for the device (admin or qwe!@#123)

Provision to Dialpad

If your device is an Obi-revision model with Obi Firmware, provision the device to Dialpad by accessing the Local IP and configuring the phone’s settings on the web server on that IP.

First, you’ll need the IP address.

1. With the device on, press the Home button
2. Select Settings
3. Record the IP address

Next, open a new browser tab.

1. Enter the IP address (be sure to use HTTPS, not HTTP)
2. Navigate to System Management
3. Select Auto Provisioning
4. Select Auto Provisioning
5. ITSP Provisioning section must be manually configured:
• Uncheck the boxes beside Method, Interval, ProvisioningOption, and ConfigURL
• Set Method to: System Start
• Set Interval to: 0 (zero)
• Set ProvisioningOption to: ConfigURL

Set ConfigURL to:

https://prov.dialpad.com/ (the terminating backslash is required)

6. Select Submit

Next, log into the Web Interface (find the IP Address by navigating to Home and Selecting Settings, the address will be displayed under Network)

1. Enter the IP address into a browser and press enter
2. Enter the following credentials:
• Username: admin
• Password: admin or qwe!@#123
3. Navigate to System Management
4. Select Auto Provisioning
5. Under Auto Firmware Update
• Uncheck Method
• Uncheck Firmware URL
6. Select System Start (from the dropdown Menu for Method)
7. Enter the following Firmware URL: https://storage.googleapis.com/uber-cdn/device_firmware/edgeb/PolyEdgeB-1-0-2-5718-2022-6-9.fw
8. Click Submit and then click reboot

That's it!

Once the phone says Dialpad Activate, it is ready to be activated by an end user.

FAQs

My phone rebooted multiple times, is this okay?Yes. During a successful reset, it’s normal to see the phone reboot several times before displaying “Dialpad Activate”

How long does provisioning take?

If a firmware change is required, provisioning can take 8-10 minutes to complete. If no firmware update is required, provisioning takes 2-3 minutes.