Support - account - app
A how-to-guide on how to access account in the Branch app—and how to reach out to member support
Contacting member support in the app
Login Screen
- Locate the Need assistance? section
- Click on one of the following options:
- Chat with us - Click and you will be taken to the chat bot
- Email us - Click and your phone will open your email application with the Branch's support email address populated
- Call Branch - Click and your phone will pull up the option to call without typing in the number
Logged Into the App
- From any screen in the app, you can click on the Support tab in the footer
- You will then see the following options:
- Call Branch - Click and your phone will pull up the option to call without typing in the number
- Email us - Click and your phone will open your email application with the Branch's support email address populated
- Ask us a question - Click and you will be taken to a form with prompts to fill out
- Chat with us - Click and you will be taken to the chat bot