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Converting gift voucher into a PDF version

When a customer "has not received" a digital gift card or when we have been provided an incorrect recipient email, we can convert the gift card information into a PDF version of the gift card that can be emailed to the customer/forwarded to recipient.

  1. First collect all the gift card information such as recipient name, customers message, sender name, balance, voucher number, PIN, expiry date
  2. Access the Manual Gift Voucher PDF creator via the following pathway in the shared P drive P:\eCommerce\Operations\Customer Service

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  1. Click into Manual_GiftVoucher, follow the prompts and fill in the gift card details

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  1. Once completed, right click the mouse and "Print" the gift voucher.

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  1. Change the "Printer" to "Save as PDF". Note that if there is no blue background image like pictured above then click on "more settings". Under "Options" select "Backgroud graphics" and save.

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You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.