Increase Seller Effectiveness: Outcomes and Success Metrics
Business Outcomes
Make sure everyone in your org is speaking the same language
Shorten sales cycles by delivering the right message at the right time
Stay ahead of competition
Knowledge in the workflow and the tools your sales team already use
Understand what parts of your sales enablement strategy is working and what parts need some attention
CUSTOMER Success Metrics
Pipeline created
Sales cycle length
Renewal rate
Up-sell
Cross-sell
Close rate
Time to Close
Average deal size
# of Transactions
Revenue per rep
Ramp time / Speed to revenue
Learnings from Top Sales Performers
Guru Success Metrics
Make sure everyone in your org is speaking the same language
Knowledge Alerts - how many have been sent to alert people of new processes, new content or important updates? How many people are clicking “I Read It” on average?
Adoption Weekly Usage - if people trust in Guru being accurate then they’ll adopt, while they lose trust, they stop using
Shorten sales cycles by delivering the right message at the right time
AI Suggest - How often is knowledge being suggested to your team based on their customer conversations, so they don’t even need to search.
Guru Usage by App - Your company knowledge should be accessible whereever you’re already working - people are leveraging Guru in these different apps.
Stay ahead of competition
Knowledge in the workflow and the tools your sales team already use
Understand what parts of your sales enablement strategy are working and what parts need some attention
Searches Producing No Results > Cards Created - by leveraging our search analytics you identified where gaps existed in your knowledge base & then filled them.
Most Searched Terms - use these to determine where trainings could be helpful (on competitors)
*The metrics listed above can be found in the Analytics section in the Guru web app or on the main dashboard. If you're having trouble finding anything you can also search the help center!