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How to Reset your Device Passcode using Company Portal

Applies to:

  • Android
  • iOS/iPadOS

Remotely reset an enrolled device's PIN or passcode. Sign in to the Company Portal website on any device to access the reset passcode option. The reset passcode option can't be used on all corporate-owned devices. Contact support for help if the option is missing and you need to reset a device: How to Submit a Support Ticket

Passcode reset doesn't work on these types of devices:

  • Personal devices that have an Android work profile, running Android 8.0 and later
  • Dedicated Android Enterprise work devices, such as kiosks, running Android 8.0 and later
  • Devices utilizing Android device administrator, running Android 8.0 and later

If you forget your passcode on one of these devices, the only way to regain access is to reset the whole device to factory settings.

Reset your passcode

  1. Open the Company Portal website and select the Menu button > Devices.
  2. Select the device that needs a passcode reset.

Device details page for a selected device on the Company Portal website, with a list of links at the top showing Rename, Remove, Reset Device, Reset Passcode, and Remote Lock.

  1. Select Reset Passcode. If the passcode option isn't visible at the top of your page, select More (...) > Reset Passcode.

Screenshot of the More icon, highlighted with a red arrow.

  1. When prompted, click Sign out. When prompted again, sign back in. Sign back in to the Company Portal website within five minutes, or Company Portal won't reset the device passcode.
  2. You must sign back in to confirm your identity. This is to prevent malicious attempts to reset your device passcode.

Example screenshots showing a prompt to sign out of the Company Portal. The buttons for user input are Sign Out and Cancel.

  1. A message appears to warn you that the existing device passcode is about to be removed. Click Reset passcode to confirm.

After you reset your passcode, anyone who has physical access to the device will be able to access most personal and corporate information on it. If you don't currently have the device in your possession, don't reset the passcode.

Example screenshot showing second reset passcode message. Includes link to learn more about setting a new passcode in the documentation, and individual buttons to reset passcode and cancel.

  • If you're resetting the passcode for an iOS device, its existing passcode will be removed.
  • For Android devices, you'll be issued a temporary passcode to unlock the device and set a new passcode.
    • You can find the temporary password for Android devices in the Company Portal, under the device's details page. See the section Set up a new passcode for more OS-specific passcode descriptions.

Set up a new passcode

This section describes the passcode reset and the temporary password behavior for each device platform.

Android: Removes the existing passcode and creates a temporary passcode made up of letters and numbers.

iOS: Removes the existing passcode and doesn't create a temporary passcode. If you use Touch ID to open your device or make purchases, you must set it up again.

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