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Reset Microsoft Authenticator

This applies to

  • Deleting the Microsoft Authenticator App
  • New Phone authenticator registration

To reset the Microsoft Authenticator for a user, please follow the instructions below:

  1. Click on the "M365 User Lookup - Microsoft Authenticator Reset" option in the Germain Portal's Application page.

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  1. Search for the Employee by name

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  1. Choose Authentication methods under Manage.

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  1. Click Revoke MFA sessions.

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  1. Click "Require re-register multifactor authentication"

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Next time the affected user signs in, they will be prompted to enter the 2FA info again. Have them follow the prompts on their screen with their mobile app ready to get set back up.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.