Guru Pre/Post-Rollout Survey Template
Use this as a guide for creating a survey for your team before and/or after piloting, rolling out, or updating Guru. The most successful teams use this as a place for crafting/brainstorming and then copy/paste these questions into a more professional survey tool (SurveyMonkey, Google Forms, typeform, etc.) before sending out to your team.
NOTE: If you use the Google Form - please make a COPY.
1. Select your role.
Format: Multiple choice - single answer
AE
ADR
etc…
2. How often do you use Guru?
Format: Multiple choice - single answer
Every time I need to find information
Several times a day
1-2 times per week
Less than once a week
I never use Guru
3. How much time do you think you save, on average, each day NOT having to shoulder tap someone or answer questions from colleagues?
Format: Multiple choice - single answer OR open-ended
Less than 30 min
30 min to 1 hour
1-2 hours
Over 2 hours
Other: __
4. How do you prefer to access Guru cards?
Format: Multiple choice - single answer
Web app
Guru extension
In Slack
Other:__
5. Explain how you use Guru to do your job.
6. How often do you save resources from Guru to your computer?
Format: Multiple choice - single answer (Optional---some teams have seen this behavior occur and find this question useful as a way to better understand why )
Every time I find something relevant
When I find a resource I’ll need to access regularly
When I can’t easily access a Guru card
I never save Guru resources to my computer.
If yes - Please explain why you save resources from Guru to your computer.
7. Do you trust that the materials in Guru are up to date?
Yes
Sometimes
No
8. What do you like best about Guru?
9. What could be improved to make Guru more effective for you?
10. Do you use tags or filters to search in Guru?
Format: Multiple choice - single answer
Yes
No
If yes, which tags or filters do you use most often in Guru?
11. What types of resources do you access regularly in Guru? Select all that apply.
Format: Multiple choice - multiple answers (Modify answer options based on your team's content)
Account reporting information
Assets / Collateral (e.g. one-sheeter)
Competitor information
Data tools organization
Email templates
OnFoldering and training resources
Product knowledge
Role-specific processes
Talking points
Team processes
Other: ___________________
12. How helpful are the following resources? Rank each item (1 being the most helpful).
Format: Rank order (Modify answer options based on your team's content)
Account reporting information
Assets /Collateral (e.g. one-sheeter)
Competitor information
Data tools organization
Email templates
OnFoldering and training resources
Product knowledge
Role-specific processes
Talking points
Team processes
Other: ___________________
13. What types of information are the most helpful? Rank each item (1 being the most helpful).
Format: Rank order (Modify answer options based on your team's content)
Links to more resources (Help Center, terms pages, etc.)
Summary of the product
Talking points about how the product works
Talking points to take action
Other:_________________