Guru Pre/Post-Rollout Survey Template

Use this as a guide for creating a survey for your team before and/or after piloting, rolling out, or updating Guru. The most successful teams use this as a place for crafting/brainstorming and then copy/paste these questions into a more professional survey tool (SurveyMonkey, Google Forms, typeform, etc.) before sending out to your team.

NOTE: If you use the Google Form - please make a COPY.

1. Select your role.

Format: Multiple choice - single answer

• AE

• ADR

• etc…

2. How often do you use Guru?

Format: Multiple choice - single answer

• Every time I need to find information

• Several times a day

• 1-2 times per week

• Less than once a week

• I never use Guru

3. How much time do you think you save, on average, each day NOT having to shoulder tap someone or answer questions from colleagues?

Format: Multiple choice - single answer OR open-ended

• Less than 30 min

• 30 min to 1 hour

• 1-2 hours

• Over 2 hours

• Other: __

4. How do you prefer to access Guru cards?

Format: Multiple choice - single answer

• Web app

• Guru extension

• In Slack

• Other:__

5. Explain how you use Guru to do your job.

6. How often do you save resources from Guru to your computer?

Format: Multiple choice - single answer (Optional---some teams have seen this behavior occur and find this question useful as a way to better understand why )

• Every time I find something relevant

• When I find a resource I’ll need to access regularly

• When I can’t easily access a Guru card

• I never save Guru resources to my computer.

If yes - Please explain why you save resources from Guru to your computer.

7. Do you trust that the materials in Guru are up to date?

• Yes

• Sometimes

• No

8. What do you like best about Guru?

9. What could be improved to make Guru more effective for you?

10. Do you use tags or filters to search in Guru?

Format: Multiple choice - single answer

• Yes

• No

If yes, which tags or filters do you use most often in Guru?

11. What types of resources do you access regularly in Guru? Select all that apply.

Format: Multiple choice - multiple answers (Modify answer options based on your team's content)

• Account reporting information

• Assets / Collateral (e.g. one-sheeter)

• Competitor information

• Data tools organization

• Email templates

• Onboarding and training resources

• Product knowledge

• Role-specific processes

• Talking points

• Team processes

• Other: ___________________

12. How helpful are the following resources? Rank each item (1 being the most helpful).

Format: Rank order (Modify answer options based on your team's content)

• Account reporting information

• Assets /Collateral (e.g. one-sheeter)

• Competitor information

• Data tools organization

• Email templates

• Onboarding and training resources

• Product knowledge

• Role-specific processes

• Talking points

• Team processes

• Other: ___________________

13. What types of information are the most helpful? Rank each item (1 being the most helpful).

Format: Rank order (Modify answer options based on your team's content)

• Links to more resources (Help Center, terms pages, etc.)

• Summary of the product

• Talking points about how the product works

• Talking points to take action

• Other:_________________

14. Which topics would you like more Guru resources for? List any that apply.

15. Which resources outside of Guru are the most helpful to keep you up-to-date on changes happening at our company?

Any additional feedback about Guru? 🤔