Return Address requirements

Customer's Address as the return address

DOMESTIC SHIPMENTS

(UPS, FedEx, Maersk Parcel, Spee-Dee)

• The store address is always used as the return address.
• This is a carrier requirement because the store is considered the shipper — not the customer.
• You may change the return contact name to display the customer’s name instead of the store contact.

To Use Customer as Return Contact (Name Only):

1. Go to Tools > PostalMate Settings
2. Select Carrier Setup
3. Choose the appropriate carrier tab
4. Check Use Customer as return contact below label
5. Click Save
6. Repeat for other domestic carriers as needed

USPS (Endicia / Stamps)

Domestic & International USPS:

• The customer’s name and address should always be used as the return address.

Enable USPS Setting:

1. Go to Tools > PostalMate Settings > Carrier Setup > USPS tab
2. Click the Endicia logo
3. Select the Options tab
4. Check Use customer as return address
5. Click Save

Verify Customer Settings:

• Go to Tools > PostalMate Settings > Customer Settings
• Confirm it indicates you are using the customer as the return address.

INTERNATIONAL SHIPMENTS

(DHL, FedEx, UPS, Meest)

• The customer’s name and address must be used as the return address.
• This is a carrier requirement.
• Ensures duties and taxes are not billed to the store.
• The return address must match the Sender on the commercial invoice (when included).