Information Technology Overview
Overview
The Information Technology (IT) team shapes a modern, resilient digital ecosystem that empowers teaching, learning, and administrative success across our university community. Our work is driven by five core commitments:
Resilience and Trust
Building a secure, high-performing foundation that keeps our campus seamlessly connected and protected.
Academic Empowerment
Supporting the educational experience through reliable academic technology, modern teaching and learning spaces, and campus event support.
Human-Centered Experience
Delivering intuitive, frictionless, and high-touch support for every user.
Platforms for Innovation
Delivering scalable systems and digital platforms that enable university operations and power campus initiatives.
Talent and Culture
Cultivating a collaborative team dedicated to operational excellence and modern service delivery.
We are your strategic digital partner. Beyond maintaining daily systems, we help design technology solutions aligned with the university's evolving vision by delivering measurable impact through proactive, efficient, and reliable leadership.
Organizational Structure
ORGANIZATIONAL CHART
Division Units & Functions
Academic Technology
what we do
Academic Technology provides tech support to students, faculty, and staff and maintains advanced digital classrooms utilizing the latest audio and video technology and full software application suites from vendors such as Adobe, Microsoft, and Avid. Academic Technology & Customer Experience also provides a number of highly specialized technology classrooms across campus.
Learning Spaces
Learning Space Operations provides first-level support for the technology in the public labs and classrooms. You can find the Staffed Lab hours at Lab Hours. The lab locations can be found at Lab Locations. The services provided by Learning Spaces can be found on the Technology Lab and Printing page.
The Collaborative Technology team provides third-level technical support for instructional spaces as well as maintains, designs, and updates the equipment and the software used in these locations throughout campus.
CONTACT: itcentral@newschool.edu
Events IT
Events IT provides equipment and technical assistance to faculty and administrators presenting media in classrooms, conferences, and meetings, and technical support for staging events in auditoriums and other event spaces.
CONTACT: eventsit@newschool.edu
Customer Experience
what we do
IT Central
IT Central is the University’s Information Technology Service Desk. They are the IT forefront providing technical support via the ticketing system, phone, and in the classroom or office.
Service requests are received and resolved on the spot or are escalated to our level 2 or level 3 support. Requests range from creating an account for a service to reporting an issue with technology. Relationship managers provide that extra support to our community, handling cases that require that extra attention.
CONTACT: ITCentral@newschool.edu or submit an IT Service Request.
Visit the IT website for hours of operation.
Customer Success
The Customer Success team serves as the strategic engine driving hardware lifecycle governance, service quality, and user experience across the university's IT ecosystem.
On the asset side, the team enforces end-to-end inventory integrity, orchestrating everything from data-driven hardware procurement and the "Laptop Choice" program to multi-year computer refresh cycles, offboarding asset recovery, and strict audit compliance.
Simultaneously, the Customer Success arm focuses on community engagement and platform operations, analyzing Voice of the Customer (VoC) sentiment, resolving executive escalations, and optimizing Service Management platforms like TeamDynamix, iPass, and MyNewSchool.
By maintaining institutional knowledge architecture, automating support workflows, and coordinating university-wide change control and communications, the team ensures that IT operations remain fiscally responsible, secure, and seamlessly aligned with academic and administrative needs
CONTACT: ITCentral@newschool.edu or submit an IT Service Request
Enterprise Infrastructure
WHAT WE DO
The Enterprise Infrastructure team handles many of the behind-the-scenes aspects of Information Technology at the New School. We are responsible for the technical infrastructure, security, and maintaining and developing online tools such as MyNewSchool and the university catalog.
CONTACT: ITCentral@newschool.edu or submit an IT Service Request
Enterprise Systems
Maintains servers and storage and manages applications and services supporting critical aspects of our technical infrastructure.
Enterprise Applications
The Enterprise Product Management group oversees core systems that serve the university community. We partner with our constituents in the selection, development, and implementation of enterprise software applications and services.
Integrated Communications
Supports the university’s communication networks, from the network wall jack a lab computer connects to, the wireless system for our mobile devices, to the phones used throughout campus.
Physical Security
Partners with Campus Safety to maintain the technical systems that allow access to buildings and rooms and the cameras that help ensure safety around campus.
Web Development
Enhances and maintains existing online applications such as MyNewSchool, while developing new applications to meet the evolving online needs of our university.
IT Strategic Services
WHAT WE DO
Supports the university's financial, administrative, and enterprise software needs to help ensure thoughtful, cost-effective stewardship of technology resources.
IT Business Operations
IT Budget & Financial Planning: Supports capital and operating budget planning, financial tracking, and fiscal forecasting across IT divisions.
- Strategic Planning: Facilitates forward-looking technology roadmaps that align departmental priorities and IT investments with the university's broader academic and operational vision.
- Software Asset Management: Maintains the university's software portfolio in alignment with institutional policy, governance guidelines, and licensing compliance.
Project Management and Business Analysis
The IT Project Portfolio Management Office (PPMO) oversees project governance by providing a structure for aligning IT strategy with business strategy.
By following a set framework of processes and workflow we can produce measurable results toward achieving project goals. We aim to ensure that each request aligns with The New School’s overarching objectives, as well as our IT ecosystem. We take steps to fully understand the business and stakeholder needs while taking into account data security and privacy, resources, and budget needed to implement and support the initiative, as well as the impact on our community.
CONTACT: itpmo@newschool.edu
Additional information can be found on the IT website
Information Security
WHAT WE DO
Works to maintain the safety of our data, develops policy and guidance to protect our technical assets, and looks to increase awareness of information security at our institution.
More information can be found on Information Security & Privacy Office (ISPO)
Key Contacts
Use this section to help faculty and staff quickly identify the right point of contact or team for specific tasks and processes. You can list the contacts or use the table template below.
General Contact Information
- Location / Office: 71 5th Ave, Floor 9
- General Hours: Walk-ins welcome Monday – Friday, 10:00 AM – 4:00 PM
- Division Email: itcentral@newschool.edu
- Division Phone: 646-909-4357
Division Contacts by Business Function
Division | Function | Contact |
Academic Technology | Learning Spaces | |
Academic Technology | Events IT | |
IT Central | IT Support | ITCentral@newschool.edu or submit an IT Service Request |
Project and Portfolio Management and Business Analysis | Project Management and Business Analysis | |
Information Security & Privacy Office | Information Security |
For additional questions regarding who to contact or which office manages specific workflows or processes, submit a request using this form and we will assist you as soon as an answer is available.