Template: What To Do If You're Feeling Burned Out
Customer support is a notoriously high-stress role, but there are a few ways you can actively work to prevent feeling burned out. Below are a few tried and true ways to stay sane and grow your career in customer support.
BUT FIRST... TALK TO YOUR TEAM LEAD. THEY'RE HERE TO HELP YOU.
Mindfulness and Health (because you deserve it)
Use your commute for “you” time
Adopt an office plant
De-stress with some deep breathing exercises
Stretch for 1 minute every hour
Talk a walk around the block
Sit on an exercise ball (it’ll keep you awake)
Marie Kondo your workspace and adjust your desk to fit your body
Make a list of 3 non-queue items to accomplish each day
Avoid taking work home with you at night
Are you writing the same thing over and over? Save the message as a template so you can copy and paste
Read your email in batches
Start a Slack channel to highlight team wins
Pro tip: After speaking with an upset customer, blow off some steam by watching your favorite puppy video (or kitty video, we love ‘em equally)
Browse LinkedIn and reach out to your work role models
Remember the Drama Triangle
Start an ongoing list to track what you like and dislike about your career
Make time to talk to your colleagues when things are going great, not just when you run into a problem
Have an idea for a new solution? Champion it!
Bring your personality to work!
Have a team lunch (even if it's on Zoom!)
Two words: Uno tournament
Three words: Finer Things Club
Start a “Customer Care Workshop” and invite the company to tackle some tickets
Book club (we have some suggestions below)