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Your starting place for Support knowledge at GreatCo. Any questions? Ask #customer-support in Slack/Customer Support in Microsoft Teams.
Guide to Your First Weeks! (general company onboarding)
Goals of Support Onboarding
Support Policies & Procedures
How to Create a Unified Support Team
Customer Support "Voice"
Responding to Support Questions From Twitter
Holiday Support Overview
What To Do If You're Feeling Burned Out
Ergonomics Overview (via Noom)