How to Manage Your Account Details in the Member Portal

Before You Start

• Log in to the SOCAN Member Portal
• Be ready to review and/or update your contact, address, or banking information

Changes must be submitted to take effect

Step 1 — Access Account Details

1. From the homepage, locate My Account at the top of the portal
2. Select Account Details

Step 2 — Update Account Information

1. In the Account Information section, review and update:
• Account name
• Email address
• Phone number
2. Select your preferred Language (English or French)

Step 3 — Update Address Information

1. Choose the address type you want to update:
• Payment address
• Residential address
• Business address
2. Click Create next to the relevant address section

Step 4 — Save Address Changes

1. Complete all required fields (*)
2. Click Submit

Step 5 — Edit an Existing Address

1. To update an existing address, click Edit on the right-hand side of the address section
2. Make your changes and Submit

Step 6 — Update Banking Information

1. Scroll to the Banking Information section
2. Click Edit on the right-hand side

IMPORTANT

• When updating your banking details, edit your existing banking line instead of creating a new one whenever possible.
• Ensure only one active bank account remains on file.
• Review your details carefully before submitting to avoid payment delays.

Keeping one active bank account helps ensure your information updates correctly for royalty payments.

Step 7 — Save Banking Details

1. Complete all required fields (*)
2. Review your information carefully

FOR U.S BANK ACCOUNTS

If you are entering U.S. banking information:

• Enter your Account Number
• Enter your Routing Number
• The Transit field is not required and will default to 0 if left unchanged

Click Submit at the bottom of the page

IF YOU LIVE OUTSIDE CANADA AND THE U.S.

If you live outside Canada and the United States and do not have a local bank account:

• Download and complete the Wire Transfer Outside Canada and U.S. form
• Email the completed form to members@socan.com

This allows SOCAN to issue your payment by wire transfer.

What Happens Next?

Once submitted, your updated information will be saved to your account.

Changes to banking or address details may take time to process.

Need Help?

Open a New "Support Request" Case in your member portal.

How to Submit a Case in the Member Portal

Email us at: members@socan.com or call the Membership Team at 1-866-307-6226