Vendor Support Info
Please use the below information for support. If this information has changed or if vendors need added, please send a message to AJ Hall (ahall@germain.com) with what needs to be updated. As additional vendor support information is recorded, it will be updated here.
For Self-Service Options every Germain Employee can use: www.germainportal.com
Who | What They Support | Phone | Email/URL/How to Contact |
AutoTrader | AutoTrader Site | TBD | hilary.fletcher@coxautoinc.com |
Accu-Trade | Accu-trade.com | TBD | |
AJ Hall Emergency Only | Phone/Network/Power outages, Unexpected Hardware failures with no alternatives available. Please be sure to send an email to IT@germain.com as well. | (614) 973-3801 | |
Automotive Mastermind | Automotive Mastermind | (800) 801-0018 | |
AutoWeb | |||
Car Wars | CarWars, Click-to-Call, Tracking Lines | Support: Kate Gordon: 972-755-4468 | germain@carwars.com National Accounts Contact: |
CarGurus | |||
CarNow | or | ||
Cars.com | |||
Cars.com (Ann Arbor and Dundee) | |||
Cars.com (Spartan Toyota) | |||
CDK Global | CDK Application, CDK Printers | (800) 704-7110 | |
Costco Dealer Field Support | 858-777-5111 | ||
Dealer eProcess | 630-240-7853 | ||
Dealer eProcess Support | 866-749-4806 | ||
Dealer Inspire | or | ||
Edmunds Support | |||
Germain HR | HR-related information | TBD | |
Germain IT | General IT Issues If we can't assist, we will make sure you get assistance from the right vendor. | (614) 347-9228 | |
Germain Marketing Team | Website Information, Marketing | TBD | Submit a Request - Germain - Corporate (germainportal.com) |
JP Morgan/Chase | Chase Credit Card Machines | (800) 934-7717 | N/A |
Microsoft | Microsoft Devices and Products | (800) 642 7676 | |
Parallel Technologies (OH, FL, Lexus of Ann Arbor) | Shoretel/Mitel Phone System, Phone Hardware Troubleshooting | (614) 347-9228 | |
Ricoh | Ricoh Printers | (888) 456-6457 | N/A |
Roadster | Roadster Application/Website | (833) 568-5968 | |
RouteOne | RouteOne - econtracting | (866) 768-8301 | |
Stream Companies (External Marketing Contact) | Marketing. May be best to start with the Germain Marketing Team if you're not sure. | (802) 242-1343 | |
Toyota/Lexus Help Desk # | 888-511-5904 | ||
TradePending | 843-475-6483 | ||
TrueCar | |||
Upstart Auto Retail | Upstart Application/Website | (800) 535-9749 | |
VinSolutions | VinSolutions | (913) 825-6124 | |
XTime Support | XTime Application | (866) 984-6355 | |
AutoUplink | Photos for: | (704) 896-6141 | support@autouplink.com |