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Vendor Support Info

Please use the below information for support. If this information has changed or if vendors need added, please send a message to AJ Hall (ahall@germain.com) with what needs to be updated. As additional vendor support information is recorded, it will be updated here.

For Self-Service Options every Germain Employee can use: www.germainportal.com

Who	What They Support	Phone	Email/URL/How to Contact
AutoTrader	AutoTrader Site	TBD	hilary.fletcher@coxautoinc.com or dana.middlemiss@coxautoinc.com
Accu-Trade	Accu-trade.com	TBD	support@accu-trade.com
AJ Hall Emergency Only	Phone/Network/Power outages, Unexpected Hardware failures with no alternatives available. Please be sure to send an email to IT@germain.com as well. Start with Germain IT	(614) 973-3801	ahall@germain.com
Automotive Mastermind	Automotive Mastermind	(800) 801-0018	support@automotivemastermind.com
AutoWeb			leila.dominguez@autoweb.com
Car Wars	CarWars, Click-to-Call, Tracking Lines	Support: 214-446-7867 Kate Gordon: 972-755-4468	germain@carwars.com or Support (carwars.com) National Accounts Contact: Kate Gordon kate@carwars.com
CarGurus			sorourke@cargurus.com
CarNow			janderegg@carnow.com or bproctor@carnow.com
Cars.com			acarina@cars.com
Cars.com (Ann Arbor and Dundee)			jweissman@cars.com
Cars.com (Spartan Toyota)			chooker@cars.com
CDK Global	CDK Application, CDK Printers Issues within the CDK Drive - Make sure to use the Service Connect feature first!	(800) 704-7110	CDK Drive Support - Who to Contact
Costco Dealer Field Support		858-777-5111
Dealer eProcess		630-240-7853	juliet.schoonover@dealereprocess.com
Dealer eProcess Support		866-749-4806	support@dealereprocess.com
Dealer Inspire			mjoyce@dealerinspire.com or mstanfield@dealerinspire.com
Edmunds Support			dealersupport@edmunds.com
Germain HR	HR-related information	TBD	hr@germain.com or bbeer@germain.com
Germain IT	General IT Issues If we can't assist, we will make sure you get assistance from the right vendor.	(614) 347-9228	How to Reach Germain Support Report an Issue - Germain - Corporate (germainportal.com)
Germain Marketing Team	Website Information, Marketing General Website info or feed-related issues. If we can't assist, we will make sure you get assistance from the right vendor	TBD	How to Reach Germain Support Submit a Request - Germain - Corporate (germainportal.com) Andrew Rinehart
JP Morgan/Chase (OH Auto Mall)	Chase Credit Card Machines Issues with Chase CC Machine not running transactions	(800) 934-7717	N/A
Microsoft	Microsoft Devices and Products	(800) 642 7676	Services Hub (microsoft.com)
Parallel Technologies (OH, FL, Lexus of Ann Arbor)	Shoretel/Mitel Phone System, Phone Hardware Troubleshooting Reassigning an Extension or Phone, Unable to dial external numbers	(614) 347-9228	How to Reach Germain Support
Ricoh (OH Auto Mall)	Ricoh Printers Some Ricoh Printers are still under service contract. Provide the serial number (usually on a sticker on the front of the printer) to the support team and explain the situation. Loop in it@germain.com	(888) 456-6457	N/A
Roadster	Roadster Application/Website	(833) 568-5968	dealersupport@roadster.com
RouteOne	RouteOne - econtracting	(866) 768-8301	r1support@routeone.com
Stream Companies (External Marketing Contact)	Marketing. May be best to start with the Germain Marketing Team if you're not sure.	(610) 644-8637 (Main number) (267) 809 - 4747 (John Plitcher)	germain@streamcompanies.com john.plichter@streamcompanies.com (Main contact - John Plitcher)
Toyota/Lexus Help Desk #		888-511-5904
TradePending		843-475-6483	Megan@tradepending.com
TrueCar			lbagley@truecar.com
Upstart Auto Retail	Upstart Application/Website	(800) 535-9749	DealerSupport@Upstart.com
VinSolutions	VinSolutions	(913) 825-6124	vin.support@coxautoinc.com
XTime Support	XTime Application	(866) 984-6355	support@xtime.com
AutoUplink	Photos for: - Toyota West	(704) 896-6141	support@autouplink.com

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