Guru's Verification engine ensures consistency, confidence, and trust in the knowledge your organization shares. Learn more.

Guru Help

A question mark is found in the bottom-right of the Guru platform, which opens the Guru Resource Center. This tool primarily provides resources for system administrators and those with advanced permissions.

We recommend referring to the below FAQs for trouble-shooting and assistance.

I need help navigating the Guru platform.

  • When you log into Guru for the first time, you should see an option to click through a Product Tour, which will walk through basic system functionality.
  • The Business & Operations team offers monthly Guru User Training sessions for those who are new to Guru or looking to brush up their skills!
  • The Knowledge Base Guide > Overview & Navigation folder contains overviews of key Guru features. Getting Started with Guru is a great place to start.
  • You may always contact Sam Gravity, The New School's Knowledge Content Manager, for personalized guidance with using Guru.


I have a question or issue regarding current information in Guru.

  • A card's verification status can confirm the currency of information, as well as the content owner, the last time the card was verified, and next scheduled date of verification.
  • If you have a question about a specific card, we recommend you comment directly on the card to communicate with the card's verifier.
  • If you or someone you work with cannot open or view information in Guru, please fill out the Guru Request Form for assistance.


I can't find the information I am looking for in Guru.

  • The Search functionality allows you to filter cards by Collection and Tag, as well as preview the content. Use this feature when you are seeking to find where information is located, and conduct personal research.
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  • You can also enter a question into the search bar with the Chat feature toggled on (be sure to include the question mark!) to have Guru do the research for you. Guru will return an answer in natural language, informed only by cards written and verified by New School employees, and provide the sources of the knowledge for further reading.
    An example of the cadence used in a Guru chat: How many total vacation days does a full time employee have in a calendar year?
    Our Guru team checks these questions on a weekly basis to ensure you are receiving accurate responses and follow-up as needed.
  • You may also request new topics for Guru using the Guru Request Form.


I need help creating or editing content (Authors, Collection Owners, etc.).

  • The Knowledge Base Guide > Advanced Permissions boards also has step-by-step instructions for creating and maintaining content specific to the New School.
  • Our team also offers individualized onboarding and regular training sessions for all Guru Authors to collaborate, get updates, and receive help.
  • From the Resource Center, the Guru Help Center has additional best practices, FAQs, and advice from Guru.
Note: Guru Help Center's instructions are intended primarily for system administrators, and may not accurately reflect how our University structures the database.
  • If you're still unable to find what you're looking for, use the Guru Request Form to request new collections, groupings of information, or advanced permissions, or contact Sam Gravity for 1:1 assistance!

When in doubt, you may always contact Sam Gravity, Knowledge Content Manager, at gravity@newschool.edu for help.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.