How to identify spam emails
We get a lot of spam messages - most of them end up getting filtered out and go to the Spam, Trash, or Auto-Close Spam views in Gorgias, but some end up in our open tickets.
The spam emails we regularly get are from someone claiming to be from Facebook/Instagram/Meta telling us that our account or page is going to be disabled/deactivated/deleted unless we take some kind of action by clicking on the link they provide. It is very important that you never click on any of the links that are in these emails! If you do by mistake, please run a security scan on your computer as soon as possible!
Here are some things to look out for:
1.) Legitimate emails from FB/IG/Meta will always come from an email address that has @meta.com or @facebookmail.com (or similar) somewhere in it. Example of a legitimate email from FB.
- Here are examples of illegitimate email addresses:
2.) 99.9% of these emails have incorrect spelling and punctuation. The above photo is one example ("support" is spelled incorrectly). Other things to look for are random commas and extra periods. Below are more examples of these:
3.) The address in the email is incorrect - Meta's address is 1 Hacker Way, Menlo Park, CA 94025. Below are examples of addresses found in spam emails:
- This is a random apartment building in NYC:
- Meta/FB/IG is not located in Ireland:
- This is a random house in Florida:
4.) The reason for suspending/deleting/disabling our account is not true and/or applicable:
(So ironic, the scammers mentioning scams - we see you, scammers! ;))
I will probably have more to add to this card in the future but this is a good start for now.
Check out the other card on HOW TO SPOT SPAM COMMENTS ON FACEBOOK!
I hope this helps!