Faculty 1-2-3 Step Approach for Student Support & Crisis Management

Crisis Management

If a crisis involving violence erupts in your classroom, follow these key steps to ensure safety and proper response:

1. Stay calm and composed to manage the situation effectively.
2. Prioritize the immediate safety of students, yourself, and others.
3. Call 911 immediately if there is any immediate threat of physical harm or medical emergency.
4. Contact Campus Security at 212-229-7001 for immediate support and intervention.
5. If appropriate and safe, try to de-escalate the situation by speaking calmly and non-threateningly.
6. If the violence involves weapons or serious threats, avoid physical confrontation and ensure everyone moves to safety if possible.
7. Report the incident promptly to university authorities such as Campus Safety or Student Conduct and Community Standards.
8. Follow up with support services for affected students, including Student Health Services and Student Support and Advocacy.
9. Document the incident accurately, including what happened and who was involved.
10. Utilize university emergency procedures and training resources, such as active shooter drills or emergency response guidelines.
11. For ongoing prevention, participate in or request safety training from campus safety services via email at campussafety@newschool.edu.
12. If violence relates to sexual misconduct, discrimination, or harassment, report to the Title IX office or use the reporting forms provided by the university.

Remember that the university prohibits violence and threats on campus, and there are systems in place to respond quickly and appropriately to maintain a safe learning environment. For immediate concerns, always prioritize calling 911 and campus security.

If you want to schedule safety training or seek additional guidance, you can contact campussafety@newschool.edu.

This guidance is based on The New School's Campus Safety and University policies.

Level 1: Pedagogical and Academic Support & Approaches

Contact Your Coordinator

Faculty are not alone. Your Course Coordinator is your first point of contact and connection to a network of support. Reach out with questions related to teaching and learning, including inclusive and supportive pedagogy. It is helpful to talk out scenarios as they are unfolding. If you are wondering how to grade (Grading is an academic issue, Advising cannot provide grading advice!), how to design a new teaching approach for an individual student, or how to improve the class dynamic, your Course Coordinator is your best resource.

Level 2: University Resources & Community Care

Connect to Resources, Advising, & Stellic

You can refer a student to a New School Resource for additional academic support or to help them navigate non-academic situations. To learn more about the offices and resources available to students review this link to the Guide for Teaching and Learning New School Resources.

Faculty are asked to report evolving situations using notes on Stellic. There are notes templates to indicate poor attendance, limited participation, outstanding performance, and missing assignments. Guidelines for faculty:

• Please frame your comments in the note as if you are speaking WITH the student – NOT about the student. Think of the note as an email directly for the student that is productive and visible to Advisors and other staff who can support the student.
• Depending on the type of note, different departments should be engaged to assist the student.
• When faculty submit a note, Advisors and relevant offices track those notes over time. Faculty will likely not hear back with a response - but the note is still a vital tool! It activates relevant people and offices to do outreach and provide support, and it tracks trends across courses.

First Year Advising works very closely with the First Year Program to support students in a variety of ways. Please note that you may not hear back directly from Advising for notes that you have submitted on course absences. Advising is looking for patterns across sections and may reach out to students through alternate channels. The First Year Leadership is in weekly communication with Advising, tracking student situations and academic responses. If you need to get in touch with your students’ advisors here is the breakdown of first year advisors and which students they oversee by last name:

If you feel that a student concern needs to be addressed further- you may reach out to your Course Coordinator to discuss the scenario.

Level 3: Student Distress & Crisis

For an elevated concern regarding a student’s well being and safety, directly reach out to Student Support, looping in your Course Coordinator and the Director or Associate Director of First Year.

If, during your classes you do observe any concerning behaviors for any student that does not immediate crisis management attention, there are a couple ways you can assist in providing the student some more immediate support if they are in crisis:

1. Walk the student to SHS at 80 5th Ave, 3rd floor. SHS is open Monday - Thursday 9am-5pm and Friday 10am - 5pm, closed daily at 12-1pm. You might be able to call ahead at 212.229.1671
2. Email studentsupport@newschool.edu, who has staff onsite Monday - Friday, and may be able to assist with in person support.

Student Support

studentsupport@newschool.edu

212.229.5900 x3701

Counseling Services

212.229.1671 option 1

(Nurse Response will answer the phone after hours)

Student support has put together an excellent resource for faculty and staff that walks us through what to do in many situations- including:

Responding to Students in Distress

When to Seek Immediate Help

Mental Health and Wellness Resources

Please use the following resources for ways to support your students with mental health and medical care.

• Health & Support at Your Fingertips and
• Health and Wellness Resources document.

The Provost office will offer faculty development workshops on the topics later this semester.