How to Check Upload Speed for Microsoft Servers
Important note: The steps in this card is part of a larger troubleshooting workflow from this card. Please make sure to always start from that card and not this one (unless T2 instructs otherwise).
Steps for Support Agent (During the Chat)
- Click on "Uploader info" button when you are in CSTool for the photographer. (This will automatically collect the Uploader logs for the team).
- Ask the photographer where they are located (or check in the top right corner in LiveChat).
- Next, copy and paste the steps below for the photographer, making sure to edit Step 4 - the regions they should select based on the photographer's location. The regions are at the end of this guru card.
- Create a ticket, with the title: "Slow upload", assign to Tier2 and add all screenshots to the ticket that are collected in the steps for photographer.
Steps for the Photographer
You can copy and paste the below text into the chat, making sure to edit the applicable region in Step 5 based on the photographer's location.
- Quit the Pic-Time Uploader (and any other service that uploads files).
- Run a network connection test (https://www.speedtest.net/) to find network upload speed. Screenshot this.
- Go to https://www.azurespeed.com/Azure/Upload
- Select the following regions, you can add them all in before running the test so you don't have to run the test multiple times: East US, East US2, West US, North Europe, Australia Southeast *For T1: It's the same regions for all the cases now.
- Click 'Start Upload Speed Test'.
- After the 'Upload Progress' completes for all regions, take a screenshot of the results and send to us. The result should look like the following. *For T1: Ensure those are the regions the photographer sent:
