How to check upload speed for Microsoft Servers.

Important note: The steps in this card is part of a larger troubleshooting workflow from this card. Please make sure to always start from that card and not this one (unless T2 instructs otherwise).

Steps for Support Agent (during the chat)

1. Click on "Uploader info" button when you are in CSTool for the photographer. (This will automatically collect the Uploader logs for the team).
2. Ask the photographer where they are located (or check in the top right corner in LiveChat).
3. Next, copy and paste the steps below for the photographer, making sure to edit Step 4 - the regions they should select based on the photographer's location. The regions are at the end of this guru card.
4. Create a ticket, with the title: "Slow upload", assign to Tier2 and add all screenshots to the ticket that are collected in the steps for photographer.

Steps for the Photographer (You can copy and paste the below text into the chat, making sure to edit the applicable region in Step 5 based on the photographer's location).

1. Quit the Pic-Time Uploader (and any other service that uploads files).
2. Run a network connection test (https://www.speedtest.net/) to find network upload speed. Screenshot this.
3. Go to https://www.azurespeed.com/Azure/Upload
4. Select the following regions, you can add them all in before running the test so you don't have to run the test multiple times: ***SUPPORT AGENT add the applicable regions from the list below based on the photographer’s location.
5. Click 'Start Upload Speed Test'. Note: something is going on with the site - it shows nothing when we press the button, but after a few minutes, it does show the results. So please ask them to be patient and wait a few mins for the results.
6. After the 'Upload Progress' completes for all regions, take a screenshot of the results and send to us.

An example of what the screenshot they supply should look like (this one is from Australia):

Region options:

1. US: according to the state from this guru: Azure Servers for US per state.
2. Canada: Canada Central, Canada East, North Central US, East US 2
3. Brazil: Brazil South, Brazil Southeast, East US 2
4. Rest of Latin America: East US 2, West US 2
5. UK: North Europe, UK South, UK West, East US 2
6. Ireland: North Europe, UK South, East US 2
7. Australia + New Zealand: Australia Central, Australia East, Australia Southeast
8. Germany: North Europe, West Europe, Germany West Central
9. France + Spain + Portugal: North Europe, France Central, West Europe, East US 2
10. Norway: North Europe, Norway East, West Europe, East US 2
11. Sweden: North Europe, Sweden Central, West Europe, East US 2
12. Switzerland: North Europe, West Europe, Switzerland North, East US 2
13. Rest of Europe: North Europe, West Europe, East US 2
14. China: West US, Australia, China East, China North, East US 2
15. Rest of world: North Europe, East US 2, Australia, their region/country if it exists in the regions list