Existing User Management
Welcome to the GoRev Administrative Existing User Management Tutorial. In this tutorial, we will focus on the process of Editing Information, Managing Passwords, Terminating, and Deleting Existing Users as an Administrator in GoRev.
1 : Navigating to the User Maintenance Window
In order to edit information for an Existing User as an Administrator in GoRev, first, begin by clicking on the “Users” button located in the System Management section of the Admin Toolbar.
2 : Selecting an Existing User
Once the User Management window is visible, please select the appropriate User from the Users List on your screen.
Note: If you have difficulty locating the required user, please use the Search Field present on your device to aid in your search.
3 : Utilizing the Show Inactive Feature
In the instance that the existing users account is disabled, this account will be automatically hidden from view upon opening the user management window. In order to view a disabled user account, please select the Show Inactive button in the upper left hand corner of this window.
4 : Viewing an Existing User
Next, Click on the View User button or double click on the selected users name in this window.
5 : Editing User Information
The Editing User window should, now, appear on your device. In this window, you will have the ability to edit the Users Facilities, Security Groups, or Location Access by utilizing the provided fields present in the Editing User window.
Note: All permission changes are saved immediately upon implementing the change.
6 : Resetting a User's Password
In addition to Editing Existing User Information, you, also, have the ability to Make Changes to a User’s Password, Terminate a User, and Disable a User as an Administrator in GoRev. To begin, please select the appropriate User from the Users List in the User Management window.
Next, please click on the View User button on your screen.
At this point, the Editing User window will appear on your device. As an Administrator, you have the ability to alter a User’s Password in two ways. First, you may Reset a User’s Password by clicking on the Reset Password button on your screen.
Once the Reset Password window appears on your screen, click on the Yes button in order to send a randomly generated Password to the User’s Entered Email address.
Second, you will have the ability to reset a user's password by manually setting the users password. To set a user's password, please right click on the required username from the user management window and select Set Password.
Then, enter the new password into the provided field and select the save password button present in this window.
Note: When manually setting a user's password, this password will not be automatically emailed to the user.
7 : Terminating an Existing User
In addition to Password Management, you may, also, have the ability to permanently Terminate and Delete Existing Users as an Administrator in GoRev. In order to Terminate an Existing User, please click on the Terminate button in the User Maintenance window.
Once the Terminate User window appears on your screen, click on the Yes button in order to Terminate the User's Account.
Note: Terminating a user account is permanent and will prevent the terminated username from being enabled or used in all subsequent instances.
8 : Disabling an Existing User
As an Administrator, you, also, have the ability to Disable an Existing User by clicking on the Disable button in the GoRev User Maintenance window.
Once the account is successfully disabled, the red x will change to a green check mark to signify that the account has been successfully disabled.
9 : Enabling a Previously Disabled User Account
Lastly, as an Administrator, you, also, have the ability to Enable a Previously Disabled User Account. In order to Enable a Disabled User Account Click on the Enable User button on your screen.
Note: When successfully enabled, the Enable User button should change to a Disable button with a red x
Additional Resources
GoRev Standard Permissions Sets
GoRev Support Team
If you have any additional questions or concerns regarding this tutorial, please contact the GoRev Support Team by phone at (317) 794-3900 or by email at ask@gorev.com
Note: Always submit an IT Support Ticket detailing the problem that you are experiencing with this portion of GoRev, if possible, as this will give GoRev Support Agents access to information that will help expedite the resolution of your issue. If you are unsure how to submit an IT Support Ticket in GoRev, please see the IT Support Ticket Creation tutorial for assistance.
