Guru's Verification engine ensures consistency, confidence, and trust in the knowledge your organization shares. Learn more.

GoRev Support Table of Contents

Use the below links to navigate through our core GoRev support guides. Or use the search box shown below to search through any of our help system content. View a guide on how to use our new guide system by clicking The new GoRev Help Screen

1: System Basics and Support

	GoRev Launcher Installation	How to Install GoRev Launcher
	Server Selection	How to Select a Server in GoRev
	First Time User and Login	How to Log into GoRev as a First Time User
	Navigating Profile Options	How to Navigate the Profile Options Module in GoRev
	Facility Selection	How to Select a Facility/Unit in GoRev
	IT Support Ticket Creation	How to Create an IT Support Ticket in GoRev
	IT Support Ticket Management	How to Manage your IT Support Tickets in GoRev
	IT Remote Support	How to Start a Screen Connect Session with a GoRev Support Agent
	GoRev System Requirements	Detailed requirements about Hardware and Software utilized by GoRev
	System Failure	How to report system failures
	GoRev Multifactor Authentication User Guide (2fa)	How to setup multifactor authentication via authenticator app.

2: Registration and Patient Overview

	Scheduling Appointment Creation	How to create a new appointment in the GoRev Scheduling module.
	New Visit	How to Create a New Visit in GoRev
	Stat Check In	How to Perform a Stat Check In for a Patient in GoRev
	Previous Patient Search	How to Search for Previous Patient within online registration.
	Advanced Search	How to Perform an Advanced Search for a Patient in GoRev
	Adding Worker's Compensation	How to Add Worker's Compensation Information to a Patient's Account in GoRev
	Adding a Physician	How to Add a Physician to the GoRev System
	Navigating Patient Overview	How to Navigate the Patient Overview Module in GoRev
	File Management	How to Upload, Remove, and Retrieve Patient Files in GoRev
	Account Notation	How to Utilize the Account Notation Area of the Patient Overview Module in GoRev
	Note Template	How to Apply a Patient Note from a Template
	Pre-Registration Configuration	How to Apply A Patient Note to Multiple Patient Visits in GoRev
	Real Time Eligibility	How to Utilize the Eligibility Module in GoRev
	Patient Payments	How to Post, Void, and Refund Patient Payments in GoRev
	Bar Code Charge Capture	A charge capture tool that supports barcode scanning and explosive charging
	Charge Templates	How to Navigate the Charge Templates Module in GoRev
	Collaborative Insurance Group Management (CIGM)	This GoRev module lets you save all details related to a specific groups (aka employer) insurance details including; fully-insured vs self-insured, payment method (UCR, MNRP, MRC2, etc), Plan types (PPO, HMO, POS, etc), Summary Plan Documents, and more
	Navigating Data Entry Workflow	How to Navigate the Data Entry Workflow Module in GoRev

3: Patient Portal and Electronic Communications

	Patient Portal User Manual	Guide navigating the patient portal from a patient perspective including registering for a visit online, communicating electronically with a provider, and reviewing/paying for balances due
	Provider Portal User Manual	Guide for utilizing the patient portal inbox where registrars, billers, and providers can communicate digitally with patients
	Electronic Patient Statements	Guide for configuration and utilization of the GoRev Electronic patient statements module
	Digital Registration	Guide for configuration and use of the digital registration system. This system replaces all physical paper registration documents with a digital process patients can use via any device
	Scheduling Rooms and Resources Settings	Guide for configuration and use of the patient portal integration into the Scheduling module within GoRev. This system will allow you to specify start and end business hours, time slot increment, allow patients to self schedule into the slots, and restrict slots to a specified number of allowed patients.
	Portal Test Results	Guide for configuration and use of the digital clinical/lab test result distribution system
	Coupon Codes	Guide for the GoRev Coupon Code system setup.

4: Scheduling Settings

	Scheduling General Settings	How to Define the General Settings for the GoRev Scheduling Module
	Scheduling Departments Settings	How to Define the Departments Settings for the Scheduling Module as an Administrator in GoRev
	Scheduling Rooms and Resources Settings	How to Define the Rooms and Resources Settings for the Scheduling Module as an Administrator in GoRev
	Scheduling Labels Settings	How to Define the Labels Settings for the Scheduling Module as an Administrator in GoRev
	Scheduling Print Templates Settings	How to Define the Print Templates Settings for the GoRev Scheduling Module

5: Laboratory Order Management

	Quick Order	Create a Quick Order in GoRev Labs
	New Order	Create a New Order in GoRev Labs
	LIMS Medical Necessity Enforcement on Orders	CMS and Manual medical necessity systems enforce accurate order entry
	Order Workflow	A laboratory order workflow allowing for specimen status tracking, canceling orders and more
	Editing Lab Orders	Editing Existing Lab Orders and the Lab Order UI
	Manage Testing Profiles (Lab Profiles)	Creating and editing custom testing profiles (collections of orderable tests)
	Manage Shipments	A lab module for tracking shipments of specimens and supplies to/from locations.

6: Laboratory Back Office and Testing

	Results Overview	When it comes time to review and approve results for delivery to your clients, this is your primary tool.
	Editing Lab Tests	Setup lab tests, map external IDs, set clinical ranges, and more
	Quality Control	A Data Capture and Analysis tool used for monitoring instruments to ensure accuracy and quality.
	LIMS Manual Resulting Process	A guide dedicated to the manual resulting process. (for laboratories utilizing cartridge based COVID-19 testing or any testing where equipment is not capable of LIMS integration)
	New Test Set-up Procedures to Add a Test into GoRev LIS	New Test set-up procedures to add a test into GoRev LIS
	Setting Lab Test Clinical Ranges in GoRev	Setting Lab test clinical ranges in GoRev
	Specimen Locations	A module used to track specimen inventory. Allows for creation of multi tiered locations (building --> room --> shelf) and can facilitate expiration date tracking and chain of custody.
	Lab Autobill Client System Guide	A module used to facilitate automated laboratory charge capture. Approve a specimen and related laboratory procedure codes are applied to the patient visit.
	GoRev LIMS Delta Checks	A guide on how to use and configure delta checks.
	GoRev LIMS Result Criticality	A quick guide on the 6 levels of result criticality configurable on each lab test within GoRev.
	Laboratory OBC (Onboard Controls) Test Verification Process	Configure user prompts for tests requiring verification of on board controls. This module tracks a users response to the OBC prompt.

7: Billing

	Patient Financials	The financial account summary viewer within GoRev
	Bulk Posting	An advanced manual for the posting module with support for importing of 835 EDIs
	Line Item Posting	An advanced manual for the Line Item Posting module with support for importing of 835 EDIs
	Dynamic Adjustment Code Mapping	Allows you to specify the desired default behavior for each CAS and Remark code related to posting adjustments.
		Once enabled, GoRev will automatically adjust a visits balance down to the total of the self pay rates for all charges on an account and set the remaining balance to patient responsibility.
	Navigating Posting Workflow	How to Navigate the Posting Workflow Module in GoRev
	Reports	A module for delivering of tabular data
	Follow Up Buckets	How to Navigate the GoRev Follow Up Buckets
	Follow Up Reports	How to Navigate Follow Up Reports in GoRev
	Merging Duplicate Accounts	How to Merge Patient Accounts in GoRev
	Coding	An advanced module allowing for assisted abstraction of cases in either ICD-9, ICD-10 or both
	Coding Productivity	How to Navigate the Coding Productivity Module in GoRev
	Workflow	User interface in GoRev to track the progress of a patients claim
	GoRev Grades (Report Card)	A report card module grading RCM processes on a number of key factors. Custom grades may be requested via ticket.
	GoRev Contract Management	A contract management system capable of monitoring and modeling contracts with groupers, case rates, per diems, per visit, drg base rates, fee schedule, and more rate types.

8: Reports

	Standard Report Set	The Standard GoRev Report Set
	User Access Reports	How to Run User Access Reports in GoRev
	Patient Details Reports	How to Run Patient Details Reports in GoRev
	Reports Scheduling	How to Utilize the Report Scheduling Module in GoRev
	Report Filters and Views	GoRev Advanced Report Filters and Views
	GoRev Bulk Automated Actions	GoRev Bulk Automated Actions

9: State Specific Functionality

Module

Guide Link

State

Description

THCIC State Reporting

Texas

Texas State Reporting into THCIC System 13

Satisfying Texas SB490 - Itemized Statements with GoRev

Texas

Use GoRevAutomation to satisfy the Texas SB490 bill requiring delivery of itemized statements to patients.

10: Administration

	Patient Statements Settings	How to maintain all settings related to statement generation
	Existing User Management	How to Edit Information, Manage Passwords, Terminate, and Delete Existing Users as an Administrator in GoRev
	Setting up Restricted Access	How to configure a user for restricted information access
	GoRev Standard Permissions Sets	A listing of the standard permission sets assignable to users within GoRev
	Administrative Team Management	How to Navigate the Team Management Feature as an Administrator in GoRev
	Insurance Carrier Management	How to Add New Insurance Carriers, Edit Existing Insurance Carriers, and Delete Unwanted Insurance Carriers as an Administrator in GoRev.
	Plan Management	How to Create New Insurance Plans, Edit Existing Insurance Plans, and Delete Unwanted Insurance Plans as an Administrator in GoRev.
	Physician Directory	Configuration tool for creating and maintaining doctors that practice at or refer to the active facility
	New Charges	How to Create a New Charge as an Administrator in GoRev.
	Explosive Charges	How to Create an Explosive Charge as an Administrator in GoRev.
	Charge Master	How to Navigate the Charge Master Module as an Administrator in GoRev
	Preference Card Designer	A tool for creating preference cards for use in physician specific operation customization and charging
	Manage Print Services	Configuration tool for defining digital document templates that can be printed or exported to PDF based on data from a patient chart
	Locations	Configuration tool for defining physical location and billing details of the Facility or offsite locations
	Lookup Tables	A configuration tool for editing option lists used in various places throughout GoRev
	Batching	Patient statement and insurance claim batch generator
	Visit Status	A tool to create and edit visit statuses

10: Advanced Functionality

	GoRev Automation Engine	An automation engine where you can specify conditions and a series of tasks to automatically perform.
	Anesthesia Module	A full anesthesia module capable of tracking concurrency, ASA crosswalk enabled procedure selection and time increment tracking, physical status modifiers, and Anesthesiologist/CRNA split billing.
	GoRev AI Generated Documents	Use AI to generate appeal document templates.
	GoRev Integration with OpenCare Data	Allows import of benchmark statistics for your MSA (metropolitan statistical area) for each procedure you have configured in your charge master. Allows for comparison to your allowed rates to identify underpayments.

You must have Author or Collection Owner permission to create Guru Cards. Contact your team's Guru admins to use this template.