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Table of Contents

1: System Basics and Support

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GoRev Launcher Installation

How to Install GoRev Launcher

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Server Selection

How to Select a Server in GoRev

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First Time User and Login

How to Log into GoRev as a First Time User

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Navigating Profile Options

How to Navigate the Profile Options Module in GoRev

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Facility Selection

How to Select a Facility/Unit in GoRev

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IT Support Ticket Creation

How to Create an IT Support Ticket in GoRev

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IT Support Ticket Management

How to Manage your IT Support Tickets in GoRev

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IT Remote Support

How to Start a Screen Connect Session with a GoRev Support Agent

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GoRev System Requirements

Detailed requirements about Hardware and Software utilized by GoRev

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System Failure

How to report system failures

Two Factor Authentication 2FA icon PNG and SVG Vector Free Download

GoRev Multifactor Authentication User Guide (2fa)

How to setup multifactor authentication via authenticator app.

2: Registration and Patient Overview

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Scheduling Appointment Creation

How to create a new appointment in the GoRev Scheduling module.

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New Visit

How to Create a New Visit in GoRev

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Stat Check In

How to Perform a Stat Check In for a Patient in GoRev

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Previous Patient Search

How to Search for Previous Patient within online registration.

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Advanced Search

How to Perform an Advanced Search for a Patient in GoRev

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Adding Worker's Compensation

How to Add Worker's Compensation Information to a Patient's Account in GoRev

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Adding a Physician

How to Add a Physician to the GoRev System

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Navigating Patient Overview

How to Navigate the Patient Overview Module in GoRev

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File Management

How to Upload, Remove, and Retrieve Patient Files in GoRev

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Account Notation

How to Utilize the Account Notation Area of the Patient Overview Module in GoRev

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Pre-Registration Configuration

How to Apply A Patient Note to Multiple Patient Visits in GoRev

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Real Time Eligibility

How to Utilize the Eligibility Module in GoRev

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Patient Payments

How to Post, Void, and Refund Patient Payments in GoRev

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Bar Code Charge Capture

A charge capture tool that supports barcode scanning and explosive charging

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Charge Templates

How to Navigate the Charge Templates Module in GoRev

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Collaborative Insurance Group Management (CIGM)

This GoRev module lets you save all details related to a specific groups (aka employer) insurance details including; fully-insured vs self-insured, payment method (UCR, MNRP, MRC2, etc), Plan types (PPO, HMO, POS, etc), Summary Plan Documents, and more

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Navigating Data Entry Workflow

How to Navigate the Data Entry Workflow Module in GoRev

3: Patient Portal and Electronic Communications

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Patient Portal User Manual

Guide navigating the patient portal from a patient perspective including registering for a visit online, communicating electronically with a provider, and reviewing/paying for balances due

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Provider Portal User Manual

Guide for utilizing the patient portal inbox where registrars, billers, and providers can communicate digitally with patients

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Electronic Patient Statements

Guide for configuration and utilization of the GoRev Electronic patient statements module

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Digital Registration

Guide for configuration and use of the digital registration system. This system replaces all physical paper registration documents with a digital process patients can use via any device

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Scheduling Rooms and Resources Settings

Guide for configuration and use of the patient portal integration into the Scheduling module within GoRev. This system will allow you to specify start and end business hours, time slot increment, allow patients to self schedule into the slots, and restrict slots to a specified number of allowed patients.

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Portal Test Results

Guide for configuration and use of the digital clinical/lab test result distribution system

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Coupon Codes

Guide for the GoRev Coupon Code system setup.

4: Scheduling Settings

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Scheduling General Settings

How to Define the General Settings for the GoRev Scheduling Module

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Scheduling Departments Settings

How to Define the Departments Settings for the Scheduling Module as an Administrator in GoRev

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Scheduling Rooms and Resources Settings

How to Define the Rooms and Resources Settings for the Scheduling Module as an Administrator in GoRev

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Scheduling Labels Settings

How to Define the Labels Settings for the Scheduling Module as an Administrator in GoRev

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Scheduling Print Templates Settings

How to Define the Print Templates Settings for the GoRev Scheduling Module

5: Laboratory Order Management

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Quick Order

Create a Quick Order in GoRev Labs

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New Order

Create a New Order in GoRev Labs

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LIMS Medical Necessity Enforcement on Orders

CMS and Manual medical necessity systems enforce accurate order entry

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Order Workflow

A laboratory order workflow allowing for specimen status tracking, canceling orders and more

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Editing Lab Orders

Editing Existing Lab Orders and the Lab Order UI

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Manage Testing Profiles (Lab Profiles)

Creating and editing custom testing profiles (collections of orderable tests)

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Manage Shipments

A lab module for tracking shipments of specimens and supplies to/from locations.

6: Laboratory Back Office and Testing

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Results Overview

When it comes time to review and approve results for delivery to your clients, this is your primary tool.

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Editing Lab Tests

Setup lab tests, map external IDs, set clinical ranges, and more

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Quality Control

A Data Capture and Analysis tool used for monitoring instruments to ensure accuracy and quality.

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LIMS Manual Resulting Process

A guide dedicated to the manual resulting process. (for laboratories utilizing cartridge based COVID-19 testing or any testing where equipment is not capable of LIMS integration)

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New Test Set-up Procedures to Add a Test into GoRev LIS

New Test set-up procedures to add a test into GoRev LIS

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Setting Lab Test Clinical Ranges in GoRev

Setting Lab test clinical ranges in GoRev

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Specimen Locations

A module used to track specimen inventory. Allows for creation of multi tiered locations (building --> room --> shelf) and can facilitate expiration date tracking and chain of custody.

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Lab Autobill Client System Guide

A module used to facilitate automated laboratory charge capture. Approve a specimen and related laboratory procedure codes are applied to the patient visit.

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GoRev LIMS Delta Checks

A guide on how to use and configure delta checks.

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GoRev LIMS Result Criticality

A quick guide on the 6 levels of result criticality configurable on each lab test within GoRev.

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Laboratory OBC (Onboard Controls) Test Verification Process

Configure user prompts for tests requiring verification of on board controls. This module tracks a users response to the OBC prompt.

7: Billing

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Patient Financials

The financial account summary viewer within GoRev

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Bulk Posting

An advanced manual for the posting module with support for importing of 835 EDIs

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Line Item Posting

An advanced manual for the Line Item Posting module with support for importing of 835 EDIs

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Dynamic Adjustment Code Mapping

Allows you to specify the desired default behavior for each CAS and Remark code related to posting adjustments.

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Once enabled, GoRev will automatically adjust a visits balance down to the total of the self pay rates for all charges on an account and set the remaining balance to patient responsibility.

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Navigating Posting Workflow

How to Navigate the Posting Workflow Module in GoRev

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Reports

A module for delivering of tabular data

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Follow Up Buckets

How to Navigate the GoRev Follow Up Buckets

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Follow Up Reports

How to Navigate Follow Up Reports in GoRev

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Merging Duplicate Accounts

How to Merge Patient Accounts in GoRev

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Coding

An advanced module allowing for assisted abstraction of cases in either ICD-9, ICD-10 or both

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Coding Productivity

How to Navigate the Coding Productivity Module in GoRev

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Workflow

User interface in GoRev to track the progress of a patients claim

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GoRev Grades (Report Card)

A report card module grading RCM processes on a number of key factors. Custom grades may be requested via ticket.

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GoRev Contract Management

A contract management system capable of monitoring and modeling contracts with groupers, case rates, per diems, per visit, drg base rates, fee schedule, and more rate types.

8: Reports

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Standard Report Set

The Standard GoRev Report Set

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User Access Reports

How to Run User Access Reports in GoRev

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Patient Details Reports

How to Run Patient Details Reports in GoRev

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Reports Scheduling

How to Utilize the Report Scheduling Module in GoRev

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Report Filters and Views

GoRev Advanced Report Filters and Views

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GoRev Bulk Automated Actions

GoRev Bulk Automated Actions

9: State Specific Functionality

Module

Guide Link

State

Description

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THCIC State Reporting

Texas

Texas State Reporting into THCIC System 13

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Satisfying Texas SB490 - Itemized Statements with GoRev

Texas

Use GoRevAutomation to satisfy the Texas SB490 bill requiring delivery of itemized statements to patients.

10: Administration

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Patient Statements Settings

How to maintain all settings related to statement generation

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Existing User Management

How to Edit Information, Manage Passwords, Terminate, and Delete Existing Users as an Administrator in GoRev

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Setting up Restricted Access

How to configure a user for restricted information access

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Security Groups and Permissions

GoRev Security Groups and Permission

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Administrative Team Management

How to Navigate the Team Management Feature as an Administrator in GoRev

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Insurance Carrier Management

How to Add New Insurance Carriers, Edit Existing Insurance Carriers, and Delete Unwanted Insurance Carriers as an Administrator in GoRev.

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Plan Management

How to Create New Insurance Plans, Edit Existing Insurance Plans, and Delete Unwanted Insurance Plans as an Administrator in GoRev.

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Physician Directory

Configuration tool for creating and maintaining doctors that practice at or refer to the active facility

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New Charges

How to Create a New Charge as an Administrator in GoRev.

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Explosive Charges

How to Create an Explosive Charge as an Administrator in GoRev.

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Charge Master

How to Navigate the Charge Master Module as an Administrator in GoRev

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Preference Card Designer

A tool for creating preference cards for use in physician specific operation customization and charging

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Manage Print Services

Configuration tool for defining digital document templates that can be printed or exported to PDF based on data from a patient chart

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Locations

Configuration tool for defining physical location and billing details of the Facility or offsite locations

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Lookup Tables

A configuration tool for editing option lists used in various places throughout GoRev

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Batching

Patient statement and insurance claim batch generator

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Visit Status

A tool to create and edit visit statuses

10: Advanced Functionality

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GoRev Automation Engine

An automation engine where you can specify conditions and a series of tasks to automatically perform.

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Anesthesia Module

A full anesthesia module capable of tracking concurrency, ASA crosswalk enabled procedure selection and time increment tracking, physical status modifiers, and Anesthesiologist/CRNA split billing.

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GoRev AI Generated Documents

Use AI to generate appeal document templates.

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GoRev Integration with OpenCare Data

Allows import of benchmark statistics for your MSA (metropolitan statistical area) for each procedure you have configured in your charge master. Allows for comparison to your allowed rates to identify underpayments.


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