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Table of Contents

1: System Basics and Support

	GoRev Launcher Installation	How to Install GoRev Launcher
	Server Selection	How to Select a Server in GoRev
	First Time User and Login	How to Log into GoRev as a First Time User
	Navigating Profile Options	How to Navigate the Profile Options Module in GoRev
	Facility Selection	How to Select a Facility/Unit in GoRev
	IT Support Ticket Creation	How to Create an IT Support Ticket in GoRev
	IT Support Ticket Management	How to Manage your IT Support Tickets in GoRev
	IT Remote Support	How to Start a Screen Connect Session with a GoRev Support Agent
	GoRev System Requirements	Detailed requirements about Hardware and Software utilized by GoRev
	System Failure	How to report system failures and security breaches

2: Registration and Patient Overview

	Scheduling Appointment Creation	How to create a new appointment in the GoRev Scheduling module.
	New Visit	How to Create a New Visit in GoRev
	Stat Check In	How to Perform a Stat Check In for a Patient in GoRev
	Previous Patient Search	How to Search for Previous Patient within online registration.
	Advanced Search	How to Perform an Advanced Search for a Patient in GoRev
	Adding Worker's Compensation	How to Add Worker's Compensation Information to a Patient's Account in GoRev
	Adding a Physician	How to Add a Physician to the GoRev System
	Navigating Patient Overview	How to Navigate the Patient Overview Module in GoRev
	File Management	How to Upload, Remove, and Retrieve Patient Files in GoRev
	Account Notation	How to Utilize the Account Notation Area of the Patient Overview Module in GoRev
	Pre-Registration Configuration	How to Apply A Patient Note to Multiple Patient Visits in GoRev
	Real Time Eligibility	How to Utilize the Eligibility Module in GoRev
	Patient Payments	How to Post, Void, and Refund Patient Payments in GoRev
	Bar Code Charge Capture	A charge capture tool that supports barcode scanning and explosive charging
	Charge Templates	How to Navigate the Charge Templates Module in GoRev
	Collaborative Insurance Group Management (CIGM)	This GoRev module lets you save all details related to a specific groups (aka employer) insurance details including; fully-insured vs self-insured, payment method (UCR, MNRP, MRC2, etc), Plan types (PPO, HMO, POS, etc), Summary Plan Documents, and more
	Navigating Data Entry Workflow	How to Navigate the Data Entry Workflow Module in GoRev

3: Patient Portal and Electronic Communications

	Patient Portal User Manual	Guide navigating the patient portal from a patient perspective including registering for a visit online, communicating electronically with a provider, and reviewing/paying for balances due
	Provider Portal User Manual	Guide for utilizing the patient portal inbox where registrars, billers, and providers can communicate digitally with patients
	Electronic Patient Statements	Guide for configuration and utilization of the GoRev Electronic patient statements module
	Digital Registration	Guide for configuration and use of the digital registration system. This system replaces all physical paper registration documents with a digital process patients can use via any device
	Portal Scheduling Integration	Guide for configuration and use of the patient portal integration into the Scheduling module within GoRev. This system will allow you to specify start and end business hours, time slot increment, allow patients to self schedule into the slots, and restrict slots to a specified number of allowed patients.
	Portal Test Results	Guide for configuration and use of the digital clinical/lab test result distribution system
	Coupon Codes	Guide for the GoRev Coupon Code system setup.

4: Scheduling Settings

	Scheduling General Settings	How to Define the General Settings for the GoRev Scheduling Module
	Scheduling Departments Settings	How to Define the Departments Settings for the Scheduling Module as an Administrator in GoRev
	Scheduling Rooms and Resources Settings	How to Define the Rooms and Resources Settings for the Scheduling Module as an Administrator in GoRev
	Scheduling Labels Settings	How to Define the Labels Settings for the Scheduling Module as an Administrator in GoRev
	Scheduling Print Templates Settings	How to Define the Print Templates Settings for the GoRev Scheduling Module

5: Laboratory Registration

	Quick Order	Create a Quick Order in GoRev Labs
	New Order	Create a New Order in GoRev Labs
	Order Workflow	A laboratory order workflow allowing for specimen status tracking, canceling orders and more
	Editing Lab Orders	Laboratory Order Workflow

6: Laboratory Back Office and Testing

	Batch Creation	Create a Laboratory Batch in GoRev Labs
	Results Overview	When it comes time to review and approve results for delivery to your clients, this is your primary tool.
	Editing Lab Tests	Setup lab tests, map external IDs, set clinical ranges, and more
	Quality Control	A Data Capture and Analysis tool used for monitoring instruments to ensure accuracy and quality.
	LIMS Manual Resulting Process	A guide dedicated to the manual resulting process. (for laboratories utilizing cartridge based COVID-19 testing or any testing where equipment is not capable of LIMS integration)
	Waters TQD Integration	A step by step guide to using GoRev Laboratory modules with MassLynx and and the Waters analysis equipment
	Sciex MultiQuant Integration	A step by step guide to exporting test results captured by AB Sciex LCMS equipment and importing them into GoRev
	New Test Set-up Procedures to Add a Test into GoRev LIS	New Test set-up procedures to add a test into GoRev LIS
	Setting Lab Test Clinical Ranges in GoRev	Setting Lab test clinical ranges in GoRev
	LIMS Manual Resulting Process	LIMS Manual Resulting Process

7: Billing

	Patient Financials	The financial account summary viewer within GoRev
	Bulk Posting	An advanced manual for the posting module with support for importing of 835 EDIs
	Line Item Posting	An advanced manual for the Line Item Posting module with support for importing of 835 EDIs
	Dynamic Adjustment Mapping	Allows you to specify the desired default behavior for each CAS and Remark code related to posting adjustments.
	Automated Selfpay Rate Adjustments	Once enabled, GoRev will automatically adjust a visits balance down to the total of the self pay rates for all charges on an account and set the remaining balance to patient responsibility.
	Navigating Posting Workflow	How to Navigate the Posting Workflow Module in GoRev
	Reports	A module for delivering of tabular data
	Follow Up Buckets	How to Navigate the GoRev Follow Up Buckets
	Follow Up Reports	How to Navigate Follow Up Reports in GoRev
	Merging Duplicate Accounts	How to Merge Patient Accounts in GoRev
	Coding	An advanced module allowing for assisted abstraction of cases in either ICD-9, ICD-10 or both
	Coding Productivity	How to Navigate the Coding Productivity Module in GoRev
	Workflow	User interface in GoRev to track the progress of a patients claim
	Business Intelligence Grades	A report card module grading the billing process on a number of key factors

8: Reports

	Standard Report Set	The Standard GoRev Report Set
	User Access Reports	How to Run User Access Reports in GoRev
	Patient Details Reports	How to Run Patient Details Reports in GoRev
	Daily Cash Drawer Reports	How to Run End of Day Cash Drawer Reports in GoRev
	Reports Scheduling	How to Utilize the Report Scheduling Module in GoRev
	Report Filters and Views	GoRev Advanced Report Filters and Views
	GoRev Bulk Automated Actions	GoRev Bulk Automated Actions

9: State Reporting

THCIC State Reporting

Texas State Reporting into THCIC System 13

10: Administration

	Patient Statements Settings	How to maintain all settings related to statement generation
	Existing User Management	How to Edit Information, Manage Passwords, Terminate, and Delete Existing Users as an Administrator in GoRev
	Setting up Restricted Access	How to configure a user for restricted information access
	Security Groups and Permissions	GoRev Security Groups and Permission
	Administrative Team Management	How to Navigate the Team Management Feature as an Administrator in GoRev
	Insurance Carrier Management	How to Add New Insurance Carriers, Edit Existing Insurance Carriers, and Delete Unwanted Insurance Carriers as an Administrator in GoRev.
	GoRev Administrative Plan Management Tutorial	How to Create New Insurance Plans, Edit Existing Insurance Plans, and Delete Unwanted Insurance Plans as an Administrator in GoRev.
	Physician Directory	Configuration tool for creating and maintaining doctors that practice at or refer to the active facility
	New Charges	How to Create a New Charge as an Administrator in GoRev.
	Explosive Charges	How to Create an Explosive Charge as an Administrator in GoRev.
	GoRev Administrative Charge Master Tutorial	How to Navigate the Charge Master Module as an Administrator in GoRev
	Preference Card Designer	A tool for creating preference cards for use in physician specific operation customization and charging
	Manage Print Services	Configuration tool for defining digital document templates that can be printed or exported to PDF based on data from a patient chart
	Locations	Configuration tool for defining physical location and billing details of the Facility or offsite locations
	Lookup Tables	A configuration tool for editing option lists used in various places throughout GoRev
	Batching	Patient statement and insurance claim batch generator
	Visit Status	A tool to create and edit visit statuses

11: Automated Data Importing

Data Import Utilities

A set of utilities that are used to import data from CSV files in specific formats into a GoRev facility database

12: Denial Management Guides

Denial Management

A guide by CAS code on how to respond to and resolve insurance carrier denials.

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