Understanding Case Types in the Member Portal

Before You Start

Log in to the SOCAN Member Portal
Case types are selected during case submission
Some case types may require additional details or documentation

For step-by-step instructions, see How to Submit a Case in the Member Portal.

Agreement Maintenance

Use this case type for changes related to agreements.

Common requests include:

• New agreement
• Agreement modification
• Agreement termination

Choose this option if your request involves updating or managing an existing agreement.

Conflict Notification

Use this case type to report a conflict related to works, ownership, or claims.

These cases follow a standard review process.

Profile Updates

Use these case types to request changes to member or account information.

Profile Updates (Main)

Includes:

• Business owner update
• Name change
• Payment name change
• SIN / SSN update
• U.S. representative update

Select the specific profile update option that best matches your request.

Profile Updates — Payment Name Change

For updates to the name used for payments.

Profile Updates — SIN / SSN

For updates to tax identification information.

Profile Updates — U.S. Representative

For changes related to your U.S. representation.

Profile Updates — Business Owner

For updates to business ownership information.

Financial Updates — Stop Payment

Use this case type to request a stop payment related to a financial transaction.

Member Termination Request

Use this case type to request membership termination.

This request requires formal case creation.

ISWC Number Request

Use this case type to request an ISWC number for a work.

Repertoire Maintenance

Use this case type for updates related to works or repertoire information.

Some requests may require review or clarification.

Domestic Repertoire (Main)

• Audio-Visual (AV)
• Internet
• TV commercials
• Radio / Pay Audio

Use this case type for Canadian (domestic) repertoire matters, including:

Foreign Repertoire (Main)

Use this case type for foreign repertoire matters, including:

• Audio-Visual (AV)
• Internet
• Radio

Foreign — AV

For foreign audio-visual repertoire requests.

Foreign — Radio

For foreign radio repertoire requests.

Foreign — Internet

For foreign internet repertoire requests.

Support Requests

Use this case type for technical or process-related support, including:

• Cue sheet upload issues
• CWR
• Portal access or functionality
• AGM
• Board elections or voting
• SFTP / FTP
• API access

Choose the option that best matches the issue you’re experiencing.

Not Sure Which Case Type to Choose?

Select the closest match based on your request. SOCAN staff will review your case and follow up if clarification is needed.

Need Help?

Open a New "Support Request" Case in your member portal.

How to Submit a Case in the Member Portal

Email us at: members@socan.com or call the Membership Team at 1-866-307-6226