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How to Search and View a Case in the Member Portal

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Before You Start

Log in to the SOCAN Member Portal
Cases you’ve submitted will appear in My Cases
You can filter cases to find them more quickly

Step 1 — Access My Cases

  1. Log in to the SOCAN Member Portal
  2. Scroll to the bottom of the homepage
  3. Locate the My Cases section (beneath My Applications)

Step 2 — Review and Filter Your Cases

  1. A list of your open cases will appear in the My Cases box
  2. To narrow the list, use the filter options at the top of the table:
    • Ticket Number
    • Title
    • Case Type
  3. Click the small arrow icons to apply or adjust filters

Filtering is helpful if you have multiple open cases.

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Step 3 — Open a Case

  1. Locate the case you want to view
  2. Click the Case Number link on the left-hand side

This opens the full case, where you can review details and messages from SOCAN.

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What Happens Next?

Inside an open case, you can:

  • Review case details
  • See updates or responses from SOCAN staff
  • Track the status (Active or Resolved)

All communications related to your case will appear here.

Need Help?

Open a New "Support Request" Case in your member portal.

How to Submit a Case in the Member Portal

Email us at: members@socan.com or call the Membership Team at 1-866-307-6226

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