Demonstrates functional knowledge relevant to their role, applies knowledge, and delivers impactful results that contribute to the university’s success.

• Demonstrates job knowledge and technical competence by applying best practices, relevant education, and prior experience to current and new job situations.
• Stays current with tools and technologies, and shares knowledge to support peers and enhance outcomes.
• Develops and sustains working relationships across the university that will enhance job performance.
• Produces high-quality results through informed decision-making and maximizing operational procedures.
• Recognizes the interconnection between their role and the university’s overall success.
• Committed to ongoing professional development and personal growth to add value beyond core job functions.

The ability to effectively prioritize tasks, take initiative, and execute plans to achieve measurable outcomes while meeting deadlines and organizational goals.

• Balances quality, speed, and efficiency while adapting to changing priorities.
• Takes calculated risks and acts decisively to achieve meaningful outcomes, aligning actions with the university’s strategic priorities.
• Turns goals and ideas into actionable tasks, staying focused on key outcomes, and managing resources effectively to maintain a high level of output.

The ability to convey clear and inclusive messages tailored to diverse audiences.

• Creates and delivers verbal and written communications to meet the unique needs of diverse audiences, taking into account tone, content and appropriate mode of delivery.
• Utilizes clear and transparent communication to build strong relationships, resolve conflicts, and ensure all voices are heard and valued.
• Collaborates with partners to foster a civil, kind, and supportive environment that emphasizes mutual respect, teamwork, and equity.
• Demonstrates a willingness to engage in brave conversations using tact and diplomacy.
• Demonstrates empathy, self-awareness, and respect for all individuals.
• Uses appropriate communication channels.

Commits to placing people — their needs, experiences, values, and well-being — and democratic principles at the center of every decision, process, and outcome. Ensures that these values remain at the core of each role through concrete actions and shared responsibility.

• Fosters a collaborative, respectful, and brave space where diverse perspectives are valued and engaged, whether in team settings, leadership, or direct service roles.
• Applies institutional policies and practices that reflect these values in decision-making, customer service, operations, and workplace culture.
• Engages in ongoing learning and dialogue to address historical and contemporary social justice challenges, tailoring efforts to their job function and responsibilities.
• Recognizes the impact of diverse backgrounds, experiences, and perspectives on workplace interactions and institutional excellence.
• Demonstrates a willingness to examine one’s own biases, assumptions, and attitudes.
• Ability to learn about others’ experiences and grow from that knowledge.

Maintains honesty, consistency, and professionalism while prioritizing community needs, fostering respectful relationships, and demonstrating self-awareness.

• Demonstrates an understanding of how one’s words, actions, and behavior impact others while maintaining honesty, consistency, and professionalism, even under stress.
• Prioritizes understanding and meeting the needs of the department/community as the foundation of work goals and activities.
• Strives to build and sustain positive working relationships by being present, kind, and showing respect.
• Acknowledges personal and professional strengths, areas for growth, and opportunities for development.
• Demonstrates self-awareness and tact to navigate conflicts effectively, maintaining an awareness of community dynamics.

Takes ownership of responsibilities and actions, honors commitments, and consistently delivers quality work.

• Honors commitments, acts with ownership, adaptability, and reliability, and proactively addresses challenges.
• Understands the broader impact of behavior and decisions on the team, department, and university.
• Demonstrates personal and professional responsibility for delivering quality work and achieving results.
• Looks to monitor and measure outcomes.
• Holds self accountable for what work is done and how it gets done.
• Takes a proactive approach to understanding goals and expectations.

Leverages an understanding of the structure, operations, and unique challenges of higher education to effectively navigate organizational objectives and serve the university community with purpose and collaboration, ensuring compliance, and maintaining quality.

• Recruits, hires, and manages diverse talent, and develops and manages engaged individuals and teams.
• Monitors operational performance against established targets and adjusts as necessary.
• Uses data and analytics to assess operational performance and identify areas for improvement.
• Implements cost-saving or cost-neutral strategies while maintaining or improving quality and service.
• Ensures compliance with industry standards, policies, and regulations.
• Demonstrates a results-oriented approach to driving operational goals.
• Drives progress towards completion.

Aligns individual and team efforts with the university's mission and vision, using these principles as guideposts for decision-making and inspiring shared success. Builds trust and respect by cultivating mutually beneficial relationships rooted in understanding and shared purpose.

• Provides clear direction and feedback, and coaches and mentors team members to enhance performance and improve when necessary. Responds to performance challenges in accordance with university guidelines.
• Fosters a positive and inclusive work environment where employees feel valued.
• Identifies and nurtures employee strengths, providing opportunities for growth and development.
• Recognizes and celebrates team achievements, motivating individuals to meet goals.
• Demonstrates strong emotional intelligence in managing diverse team dynamics.
• Engages employees inclusively and equitably in a hybrid work environment.

Establishes and executes a shared vision for areas of responsibility aligned with the university’s strategic mission and values. Leads and serves as a catalyst for organizational change, cultivates distributive leadership, and motivates others to transfer vision into action. Deeply committed to creating and upholding a collaborative community that upholds fairness and mutual respect.

• Coaches and teaches others to develop diverse, equitable, and inclusive work environments where all members of the community feel respected, supported and welcomed. Dedicated to building a culture where diverse perspectives are embraced and everyone has the opportunity to thrive.
• Demonstrates an understanding of systemic inequities and actively works to dismantle barriers to inclusion.
• Navigates power dynamics and governance structures transparently and with accountability, ensuring fair and equitable practices across all levels of the institution.
• Leads by example, encourages new ideas and innovations, holds self and others accountable for acting in the best ethical, academic and financial interests of the University.