How to Access and Understand Your Statements in the Member Portal

All new distributions are now available in the new Member Portal, along with their corresponding statements.

If you have not yet activated your new portal account, follow the instructions below:

• How to Set Up Your Portal Credentials (New Login)
• How to Request Access to an IP in the Member Portal

Historical statements remain available in the old portal for reference.

Step 1 — Go to the Statements page

1. Log in to the Member Portal.
2. Navigate to Statements.
3. Click Search to display your available statement(s).

Statements do not display automatically. You must click Search to view them.

Step 2 — Review your statement

Your statement may include:

• Performing Right royalties
• Reproduction Right royalties
• Consolidated totals (when applicable)

To download your statement:

• Select the Download icon beside the file name to export a CSV copy of your statement.

Step 3 — Understand key fields

The Amount Earned and Amount Paid may be different due to deductions, advances, adjustments, or previous balances.

Amount Earned

• The total royalties earned for that distribution period.

Amount Paid

• The amount that will be deposited into your bank account.

Amounts are displayed in Canadian dollars.

Step 4 — View detailed usage information

To see detailed breakdown information:

1. Select the Drilldown icon beside the relevant entry.
2. Review usage and royalty details.

Step 5 — View Account Summary and Balances

1. Select the associated Payment ID.
2. Review the summary page.

You will see:

• Opening Balance : Previous outstanding balance
• Royalties : Amount earned in this distribution
• Deductions : Advances, adjustments, recoupments, or other transactions
• Payment : Amount paid for this distribution
• Closing Balance : Final account balance after all activity

If You Have Access to More Than One Member Account

If you use the “View As” feature:

• Make sure you confirm which member account you are viewing.
• Statements display for the selected earning member only.
• The portal does not display the earning member name within the Statements section.
• Statements are not grouped together in the new portal.
• Each account must be accessed individually.

Statement Formats Available

Statements generated in the new system are available in:

• CSV format
• CRD 3.0 format (Publishers must inform SOCAN in advance)
• PDF format (Coming later this year)

Statement Delivery

• Statements can be downloaded directly from the portal.
• Publishers with SFTP/FTP delivery set up will continue receiving statements through that method.
• Publisher accounts receiving payments through multiple member accounts will continue receiving consolidated delivery via SFTP/FTP.

If you are a publisher interested in setting up SFTP/FTP delivery, please contact members@socan.com for more information.

Additional Resources

CSV reference

If you download statements in CSV format and require detailed field explanations:

• Statement Guide
• Statement Field Template

These documents provide:

• A full list of all 62 CSV fields
• Details on new fields
• Field descriptions and formatting guidance

Foreign societies & Territories

If a foreign society name appears on your statement and you would like to identify the country or territory where royalties were collected:

• Foreign Performance Societies & Territories (PR)
• Foreign Performance Societies & Territories (RR)
• Performance Rights (PR) & Reproduction Rights (RR) Distribution Pool Codes

These lists:

• Identify the country or territory associated with each society
• Apply to foreign royalties transferred to SOCAN
• Include notes where agreements are unilateral representation agreements

Need Help?

Open a New "Support Request" Case in your member portal.

How to Submit a Case in the Member Portal

Email us at: members@socan.com or call the Membership Team at 1-866-307-6226