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Duo

What is Duo?

Multi-Factor Authentication (MFA) is an authentication method that requires the user to provide two or more verification factors to gain access to a resource. Duo is the MFA application used by The New School, which provides an additional layer of security to university systems that may contain sensitive or Personally Identifiable Information (PII).

Duo is currently required to access the below services at The New School. Additional services will be added throughout 2023 - refer to the IT website for updates.

System Access

Setup

Duo requires setup on both your computer and a mobile device. You will need to complete this prior to accessing select services. The IT website has step-by instructions for installing and setting up Duo which are summarized below.

  1. Enroll in Duo
    Visit multifactor.newschool.edu on your computer and login using your NetID@newschool.edu and password.
    Select "Duo Mobile" from the list of authentication options and enter your phone number.

  2. Install Duo Mobile App
    Download Duo Mobile from the app store on your smartphone and follow the on-screen instructions to set it up.

    1. Duo Mobile for iOS

    2. Duo Mobile for Android

  3. Duo Device Management
    On your computer, click "Next" once you have installed Duo on your mobile phone to display a QR code.
    Open Duo Mobile on your phone and tap "Add +."
    Tap "Use QR Code" and scan the code displayed on your computer.
    Give the account a name, like New School, and click "Save."

Use

After entering your SSO credentials, you will be prompted to login to select services using Duo multi-factor authentication which requires an enrolled device (described above). Once you complete the secondary Duo authentication you should be automatically redirected to the service. You may find step-by-step authentication instructions on the IT website.

Troubleshooting & Help

View the list of Frequently Asked Questions about multi-factor authentication. We also recommend reviewing instructions for managing devices and travel guide.

Not receiving push alerts?
Try these easy troubleshooting steps for iOS, Android, Windows Phone, or BlackBerry.

Still not working?
Reactivate Duo Mobile, submit an IT Service Request, or contact IT Central.

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