Billing - account - website & app
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A how-to-guide to where and how a member can view and handle billing needs on branch.com or in the Branch app and what details are visible
Billing features in account
Feature | Resource |
Pay past due | |
Pay next installment or remaining balance | Pay next installment or remaining balance - account - website & app |
Switch payment method |
Locating Billing Information in Account Website
On branch.com, members will always see Manage billing & payments on the homepage. If you're on the app, simply click the Policy tab in the footer, then follow the steps below.
- Click Manage billing & payments from the home page
- Click View billing for the policy you would like to manage
👁️ Note
*Depending on the device you are accessing your Account from, the view of the screenshots below might look different, but the information will be the same.
*Information, Coverages, Billing and Documents are available in the prior, current and renewal terms. If there is an upcoming renewal you must click into View Renewal to access the same details.
Auto & Home
The screenshots are views of an auto policy.
- Click on the Billing tab
- Under payments you will find:
- # of payments remaining (or it will note due $0 if policy term is paid in full)
- Next payment amount and due date
- Click Make a payment to:
- Pay the next installment ahead of time or pay overdue installment (if applicable)
- Pay total remaining on policy term
- You will see your payment history
- See paid and failed attempts (if applicable)
- If failed attempts are present, and a member can still make a payment, they will see the pay option
- Under billing information you will find:
- Full term price
- Current method of payment on file
- Click Change Payment Method to change method of payment on file
- If there is a past due amount, then you will also see this banner at all times on the policy details—no matter what tab you are under