Mail Services Overview
What We Do
Mail and package services at The New School are handled by Mail Services, a division of the Buildings department. Mail Services has partnered with Ricoh to manage and operate both digital and physical mail services at the university.
Mailroom Divisions
Division | Description | Mailroom Location | Mailroom Manager |
Academic Mail | Mail to and from all faculty and staff. | 55 West 13th Street, Lower Level | Anthony Hernandez |
Residential Mail | Mail for students living on campus, with a mailroom located in each residence hall. | All residential student mail is processed through each residence hall mailroom. | Anthony Hernandez |
Key Administrative & Academic Functions
Function | Description |
Academic and administrative mail is delivered digitally to recipients (faculty and staff) via Ricoh, our digital mail portal. Individual recipients will receive notifications. | |
Package lockers are located at 2 West 13th St. and 66 West 12th St.. When you place an order, specify your package locker location as the delivery address and retrieve your package using Package Concierge. Please reach out to Facilities to coordinate large deliveries prior to placing your order. | |
Recipients will receive an alert from Mail services upon receipt of a package. The alert will come from our Pitney Bowes system (no-reply@pb.com). Packages delivered to the mailroom at 55 West 13th Street, lower level, will be returned to sender if not picked up within 30 days. If a package cannot be picked up within 30 days, please notify the mailroom at mailservices@newschool.edu. | |
Outgoing mail is picked up by our team on Tuesdays and Thursdays from the university mailboxes. When mailing something time sensitive, please bring your letter to mail services at 55 west 13th St. Mail services also has the ability to assist in large mailings. Please properly pack and label all envelopes. Bring your mailing to the mailroom. Please also provide your department's worktag. If any mailing supplies are needed please email mailservices@newschool.edu | |
Mail Services has the ability to ship packages via USPS, FedEx & UPS. Please bring your packages to the mailroom. Please provide your department’s worktag. Mail services can tape your packages/boxes. If you have a personal package, we can only ship if you have a pre-paid shipping label. |
Contact Mail Services
For questions about incoming or outgoing mail, package lockers, or other mail services, contact the Mail Services Office by email at mailservices@newschool.edu or phone at 212-229-5301.
The mailroom office is located at 55 West 13th Street, lower level and operates Monday-Friday from 9:00am-5:00pm. If you need to drop-off time-sensitive outgoing mail, we recommend doing so in the 10 minutes before the hour or the 10 minutes after (e.g. 2:50-3:10pm).
Lost Packages
If your package is not in the specified package locker, please contact Mail Services or contact the shipping carrier expected to deliver your package. Review Incoming Packages instructions and carrier contact info.