Mail Services Overview
What We Do
Mail and package services at The New School are handled by Mail Services, a division of the Buildings department. The Mail Services has partnered with Ricoh to manage and operate both digital and physical mail services at the university.
Mail is processed in two separate divisions:
- Academic Mail: Mail to and from all faculty and staff, administered through the mailroom office in the lower level of 55 West 13th Street.
- Academic Mailroom Manager: Anthony Hernandez
55 West 13th Street, lower level
c-hernandeza@newschool.edu - Residential Mail: Mail for students living on campus, with a mailroom located in each residence hall. All mail for residential students is processed through the mailroom in their individual residence hall.
- Residential Mailroom Manager: Mark Miano
c-mianom@newschool.edu
Key Functions for administrative and academic mail services
- Incoming Mail
Academic and administrative mail is delivered digitally to recipients (faculty and staff) via Ricoh, our digital mail portal. Individual recipients will receive notifications. Mail sent to general offices (i.e., Registrar, Finance, Admissions, Financial Aid, Human Resources, etc.) will not generate a notification so each office must check their portal inbox regularly to monitor incoming mail. - Incoming Packages
Package lockers are located across campus in key buildings. When you place an order, specify your package locker location as the delivery address and retrieve your package using Package Concierge. Please reach out to Facilities to coordinate large deliveries prior to placing your order. - Incoming Packages in the Mailroom Packages delivered to the mailroom at 55 West 13th Street, lower level, will be returned to sender if not picked up within 30 days. If a package cannot be picked up within 30 days, please notify the mailroom at mailservices@newschool.edu.
- Outgoing Mail
Outgoing mail is picked up by our team on Tuesdays and Fridays from the university mailboxes. - Outgoing Packages
Mail Services does not collect or ship outgoing packages. You will need to arrange shipping through USPS, FedEx, a private carrier, or a local messenger. For further assistance, please reach out to Mail Services.
Contact Mail Services
For questions about incoming or outgoing mail, package lockers, or other mail services, contact the Mail Services Office by email at mailservices@newschool.edu or phone at 212-229-5301.
The mailroom office is located at 55 West 13th Street, lower level and operates Monday-Friday from 9:00am-5:00pm. If you need to drop-off time-sensitive outgoing mail, we recommend doing so in the 10 minutes before the hour or the 10 minutes after (e.g. 2:50-3:10pm).
Lost Packages: If your package is not in the specified package locker, please contact Mail Services or contact the shipping carrier who was to deliver your package. Review Incoming Packages instructions and carrier contact info.