Customer Support Team Holiday Season Overview
How to search for Holidays Cards
Start with Holidays and add key terms in the form of tags (#) to narrow down search as needed
This year's Holiday releases
Item (see example)
Package (see example)
Gift Set (see example)
Promos and availability
US/CAN (see example)
Mexico
UK
EU
Japan
Rest of APAC
holiday FAQs
Gift wrap options (see example)
Gift receipts and returns (see example)
Support Quick Answers
Shipping and logistics (see example)
Order cancelations (see example)
Holiday retail hours (see example)
Tech issues (see example)
Payment issues (see example)
Take care of yourself!
Talking to stressed out customers can be stressful! Don't forget to set your workspace up for comfort, remember to take breaks, and come blow off steam in our #sleigh-the-holidays [Slack/Teams] channel.