Table of Contents
1: System Basics and Support
How to Install GoRev Launcher | ||
How to Select a Server in GoRev | ||
How to Log into GoRev as a First Time User | ||
How to Navigate the Profile Options Module in GoRev | ||
How to Select a Facility/Unit in GoRev | ||
How to Create an IT Support Ticket in GoRev | ||
How to Manage your IT Support Tickets in GoRev | ||
How to Start a Screen Connect Session with a GoRev Support Agent | ||
Detailed requirements about Hardware and Software utilized by GoRev | ||
How to report system failures | ||
How to setup multifactor authentication via authenticator app. |
2: Registration and Patient Overview
How to create a new appointment in the GoRev Scheduling module. | ||
How to Create a New Visit in GoRev | ||
How to Perform a Stat Check In for a Patient in GoRev | ||
How to Search for Previous Patient within online registration. | ||
How to Perform an Advanced Search for a Patient in GoRev | ||
How to Add Worker's Compensation Information to a Patient's Account in GoRev | ||
How to Add a Physician to the GoRev System | ||
How to Navigate the Patient Overview Module in GoRev | ||
How to Upload, Remove, and Retrieve Patient Files in GoRev | ||
How to Utilize the Account Notation Area of the Patient Overview Module in GoRev | ||
How to Apply A Patient Note to Multiple Patient Visits in GoRev | ||
How to Utilize the Eligibility Module in GoRev | ||
How to Post, Void, and Refund Patient Payments in GoRev | ||
A charge capture tool that supports barcode scanning and explosive charging | ||
How to Navigate the Charge Templates Module in GoRev | ||
This GoRev module lets you save all details related to a specific groups (aka employer) insurance details including; fully-insured vs self-insured, payment method (UCR, MNRP, MRC2, etc), Plan types (PPO, HMO, POS, etc), Summary Plan Documents, and more | ||
How to Navigate the Data Entry Workflow Module in GoRev |
3: Patient Portal and Electronic Communications
Guide navigating the patient portal from a patient perspective including registering for a visit online, communicating electronically with a provider, and reviewing/paying for balances due | ||
Guide for utilizing the patient portal inbox where registrars, billers, and providers can communicate digitally with patients | ||
Guide for configuration and utilization of the GoRev Electronic patient statements module | ||
Guide for configuration and use of the digital registration system. This system replaces all physical paper registration documents with a digital process patients can use via any device | ||
Guide for configuration and use of the patient portal integration into the Scheduling module within GoRev. This system will allow you to specify start and end business hours, time slot increment, allow patients to self schedule into the slots, and restrict slots to a specified number of allowed patients. | ||
Guide for configuration and use of the digital clinical/lab test result distribution system | ||
Guide for the GoRev Coupon Code system setup. |
4: Scheduling Settings
| How to Define the General Settings for the GoRev Scheduling Module | |
How to Define the Departments Settings for the Scheduling Module as an Administrator in GoRev | ||
How to Define the Rooms and Resources Settings for the Scheduling Module as an Administrator in GoRev | ||
How to Define the Labels Settings for the Scheduling Module as an Administrator in GoRev | ||
How to Define the Print Templates Settings for the GoRev Scheduling Module |
5: Laboratory Order Management
Create a Quick Order in GoRev Labs | ||
Create a New Order in GoRev Labs | ||
CMS and Manual medical necessity systems enforce accurate order entry | ||
A laboratory order workflow allowing for specimen status tracking, canceling orders and more | ||
Editing Existing Lab Orders and the Lab Order UI | ||
| Creating and editing custom testing profiles (collections of orderable tests) | |
A lab module for tracking shipments of specimens and supplies to/from locations. |
6: Laboratory Back Office and Testing
When it comes time to review and approve results for delivery to your clients, this is your primary tool. | ||
Setup lab tests, map external IDs, set clinical ranges, and more | ||
| A Data Capture and Analysis tool used for monitoring instruments to ensure accuracy and quality. | |
A guide dedicated to the manual resulting process. (for laboratories utilizing cartridge based COVID-19 testing or any testing where equipment is not capable of LIMS integration) | ||
| New Test set-up procedures to add a test into GoRev LIS | |
| Setting Lab test clinical ranges in GoRev | |
A module used to track specimen inventory. Allows for creation of multi tiered locations (building --> room --> shelf) and can facilitate expiration date tracking and chain of custody. | ||
A module used to facilitate automated laboratory charge capture. Approve a specimen and related laboratory procedure codes are applied to the patient visit. | ||
A guide on how to use and configure delta checks. | ||
A quick guide on the 6 levels of result criticality configurable on each lab test within GoRev. | ||
Configure user prompts for tests requiring verification of on board controls. This module tracks a users response to the OBC prompt. |
7: Billing
The financial account summary viewer within GoRev | ||
An advanced manual for the posting module with support for importing of 835 EDIs | ||
An advanced manual for the Line Item Posting module with support for importing of 835 EDIs | ||
Allows you to specify the desired default behavior for each CAS and Remark code related to posting adjustments. | ||
Once enabled, GoRev will automatically adjust a visits balance down to the total of the self pay rates for all charges on an account and set the remaining balance to patient responsibility. | ||
How to Navigate the Posting Workflow Module in GoRev | ||
A module for delivering of tabular data | ||
How to Navigate the GoRev Follow Up Buckets | ||
How to Navigate Follow Up Reports in GoRev | ||
How to Merge Patient Accounts in GoRev | ||
An advanced module allowing for assisted abstraction of cases in either ICD-9, ICD-10 or both | ||
How to Navigate the Coding Productivity Module in GoRev | ||
User interface in GoRev to track the progress of a patients claim | ||
A report card module grading RCM processes on a number of key factors. Custom grades may be requested via ticket. | ||
A contract management system capable of monitoring and modeling contracts with groupers, case rates, per diems, per visit, drg base rates, fee schedule, and more rate types. |
8: Reports
The Standard GoRev Report Set | ||
How to Run User Access Reports in GoRev | ||
How to Run Patient Details Reports in GoRev | ||
How to Run End of Day Cash Drawer Reports in GoRev | ||
How to Utilize the Report Scheduling Module in GoRev | ||
GoRev Advanced Report Filters and Views | ||
GoRev Bulk Automated Actions |
9: State Specific Functionality
Module | Guide Link | State | Description |
Texas | Texas State Reporting into THCIC System 13 | ||
Texas | Use GoRevAutomation to satisfy the Texas SB490 bill requiring delivery of itemized statements to patients. |
10: Administration
How to maintain all settings related to statement generation | ||
| How to Edit Information, Manage Passwords, Terminate, and Delete Existing Users as an Administrator in GoRev | |
| How to configure a user for restricted information access | |
| GoRev Security Groups and Permission | |
How to Navigate the Team Management Feature as an Administrator in GoRev | ||
How to Add New Insurance Carriers, Edit Existing Insurance Carriers, and Delete Unwanted Insurance Carriers as an Administrator in GoRev. | ||
How to Create New Insurance Plans, Edit Existing Insurance Plans, and Delete Unwanted Insurance Plans as an Administrator in GoRev. | ||
Configuration tool for creating and maintaining doctors that practice at or refer to the active facility | ||
How to Create a New Charge as an Administrator in GoRev. | ||
How to Create an Explosive Charge as an Administrator in GoRev. | ||
How to Navigate the Charge Master Module as an Administrator in GoRev | ||
A tool for creating preference cards for use in physician specific operation customization and charging | ||
Configuration tool for defining digital document templates that can be printed or exported to PDF based on data from a patient chart | ||
Configuration tool for defining physical location and billing details of the Facility or offsite locations | ||
A configuration tool for editing option lists used in various places throughout GoRev | ||
Patient statement and insurance claim batch generator | ||
A tool to create and edit visit statuses |
10: Advanced Functionality
An automation engine where you can specify conditions and a series of tasks to automatically perform. | ||
A full anesthesia module capable of tracking concurrency, ASA crosswalk enabled procedure selection and time increment tracking, physical status modifiers, and Anesthesiologist/CRNA split billing. | ||
Use AI to generate appeal document templates. | ||
Allows import of benchmark statistics for your MSA (metropolitan statistical area) for each procedure you have configured in your charge master. Allows for comparison to your allowed rates to identify underpayments. |